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Did you book FHR and receive the $200 FHR + $200 Amex Travel credits but then cancel the res? If so, then the $400 is a credit clawback since you canceled the eligible reservation.
Oo okay, I’ll definitely try doing that. Thanks!
I’ll add that the real kicker was when they told me they couldn’t dispute a charge from their own entity, despite not being able to link the charge to anything. For the amount of money I pay for this card I expect better. If this doesn’t get resolved soon I’ll probably cancel because this is beyond ridiculous.
I received a bogus FHR charge too for $333.96 after cancelling a reservation. I was on the phone for an hour. Representative said that it may resolve in 2 billing cycles. Offered a $100 voucher for my time. I never received the voucher.
I completed my FHR reservations last year. They just gave me a credit of $200 today. I have no idea what is going on, and Amex Travel doesnt either.
Don’t even get me started on Amex incompetence. I’ve spent like 30 hrs OTP with them over the last 2 months trying to work through a dispute. It’s insanity. Thinking of canceling my platinum card after this.