I'm struggling getting an interview with CVS Health. I have years of experience as a Case Manager/UR. What am I doing wrong?

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Get the job description and use a thesaurus to match your cover letter and resume to what they need.
Their software will pick out the words and terms used in the job description from your resume.

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I’m wondering if you can reach out to the recruiter if you know their name from the job post. Helps a lot

They have so many applicants it is insane. It's a nationwide store and everyone would love a cushion-y job like that one. You will have to have a 1000% perfect resume to even get your app looked at.

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