Is customer success a good way to break into tech? Anyone use it as a stepping stone into product management?

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My friend got into “tech” as a CSM. I think he’s trying to pivot to product management but I think it’s a bit more difficult route

Does he work for big tech or a startup? What's average pay?

It’s a way to break into a tech company. Very hard to move to product.

Product marketing management is probably the all-around best route to product management for non-technical career switchers. Product strategy seems like a newer or smaller route, but could be good too.

Ehhh not really. Customer support is a bit different

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