Is your Starwood ambassador helpful? I requested shuttle times and they came back with the same info available on the website (e.g. shuttle is available). Any suggestions?

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Why would they come back w something different? Do you think then would make shuttle times up for you?

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How many points for this indiscretion

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Mine set me a robe for my birthday along with other goodies

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They are useless for the most part.

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My old ambassador gave us a nice bottle of champagne for our wedding anniversary.

A bit lazy on their part but par for the course

My ambassador was useless and never provided anything I couldn’t obtain from the website or by calling the hotel on my own

I figured they could call the hotel and ask for specific times. After a follow up email, they did. If I should just call the hotel directly, what exactly is the role of the ambassador? 🤷🏼‍♀️

For additional clarity, it’s a hotel in Orlando with set shuttles to the theme parks. Not a complimentary shuttle that is available during core hours

OP pls leave

My ambassador is amazing! She was basically a free travel agent for my friends bachelorette party 🙌🏼

I only use mine to book reward travel when the spg site says it isn’t available. That they can do, anything else I find useless

Thanks for your opinions! Sounds like platinum status doesn’t get you much customer service It makes me really miss my old Hyatt status

Be explicit and directive about what the deliverables are. Sometimes even need to dictate the process, unfortunately. YMMV based on the ambassador.

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