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Posting as :
works at Verizon
▸ Customer Support
You are currently posting as works at Verizon

“No” is never an acceptable answer when dealing with customer support. Am I right or am I right?

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Posting as :
works at
You are currently posting as works at
Posting as :
a Customer Support Specialist 1
You are currently posting as Customer Support Specialist 1

I can’t imagine the amount of patience you need to work as a customer service rep for Verizon lol.

Posting as :
Verizon 1
You are currently posting as Verizon 1

You're right about that, probably one of my worst experiences in customer service lol I'm tryna get out of here asap

Posting as :
a Waitress 1
You are currently posting as Waitress 1

You're right, but it's not because the customer is never wrong... they are actually frequently wrong. But it's our job to make them want to come back, and just telling them you can't do something isn't the way to achieve this. Instead, I tell them something I can do that will hopefully be a good compromise

Posting as :
a Call Center Representative 1
You are currently posting as Call Center Representative 1

Well. "No" is never the final answer. You have to be able to offer more information. So even if the answer really is "no," they will go ballistic if you say that.

Posting as :
a Sales Associate 1
You are currently posting as Sales Associate 1

No. (Sorry, I had to!) I actually agree with you on this one. Otherwise you are not very good at customer service as far as I'm concerned

Posting as :
a Customer Service Representative 1
You are currently posting as Customer Service Representative 1

I dunno, sometimes you have to stop giving the customer false hope that a solution will live up to their ridiculous expectations.

Related Posts

Posting as :
works at Tata Consultancy
▸ Strategy
You are currently posting as works at Tata ConsultancyBadge Image

This is my story. Think and act

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likehelpfuluplifting
Posting as :
a Senior Consultant
▸ human capital & hr consulting
You are currently posting as works at Senior Consultant

Meetup for drinks? Anyone? We’re trying to establish a social cohort, if interested raise your hand.

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Posting as :
a Software Engineer
▸ Engineering
You are currently posting as works at Software Engineer

Have been struggling to context switch between different projects that I am working on simultaneously. Any tips? Thanks in advance :)

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Posting as :
works at Infosys
▸ Strategy
You are currently posting as works at InfosysBadge Image

Hi All, looking for referral for Plsql with 6 years experience. Please let me know if anyone can help

Posting as :
works at Tata Consultancy
▸ Strategy
You are currently posting as works at Tata Consultancy

Can anyone please refer me in LTI.

I have 2.8 yrs exp. Skillet - Azure Cloud, Devops. Open to any new latest technology as well.

I am serving notice period.

Thanks for your help

Posting as :
works at IBM
▸ Engineering
You are currently posting as works at IBMBadge Image

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Posting as :
a Copywriter
▸ creative
You are currently posting as works at Copywriter

What small or mid sized NYC shops are doing good work right now?

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Posting as :
works at Boston Consulting Group
▸ Strategy
You are currently posting as works at Boston Consulting GroupBadge Image

I am looking for a new job as Dynamics CRM Functional Consultant. I have 5.5 years of exp in CRM and serving notice period. Please let me know if anyone is hiring or can refer me.

Posting as :
works at Deloitte
▸ Management Consulting
You are currently posting as works at Deloitte

Anyone else decline Green Choice? I've realized the points aren't worthy a clean room.

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Posting as :
a Digital Marketing Manager
You are currently posting as works at Digital Marketing Manager

Been working freelance for the past year and I've made more money and connections than I did while at my previous agency. This is a life tip for young creatives: you value your own work, don't let anyone else do so.

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Posting as :
a Manager
▸ strategy
You are currently posting as works at Manager

What are everyone’s thoughts on two-tone Rolexes, or just two-tone in general?

Post Photo
like
Posting as :
a Director
▸ Technology
You are currently posting as works at Director

Thursday sub. Be cool fam.

Post Photo
like
Posting as :
a Human Resources Manager
▸ Human Resources Management
You are currently posting as works at Human Resources Manager

Looking to finally go get my SPHR having the PHR for the past 6 years. Still value and pursuing and obtaining?

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Posting as :
a Senior Operations Analyst
▸ operations
You are currently posting as works at Senior Operations Analyst

My mental health has taken a nose dive. I’m considering breaking up with my fiancee so she doesn’t have to go through the hassle of dealing with me anymore.

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Posting as :
a Consultant
▸ Technology
You are currently posting as works at Consultant

Anyone wanna refer me to KPMG or EY? Lol

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Posting as :
works at Tata Consultancy
▸ Strategy
You are currently posting as works at Tata ConsultancyBadge Image

Hi all,
I am tech guy with almost 3yr exp, but I want to switch to a Management role. Going for an MBA is not possible for me. I was wondering about the possibility to switch to a management role within the next 2 years without an MBA. Company/Brand is not a bar for me.
Can somebody please suggest how to do this?

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Posting as :
works at Capgemini
▸ Strategy
You are currently posting as works at Capgemini

Few Senior positions open in Capgemini.
If anyone interested then DM me.

Post Photo
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Posting as :
a Design Engineer
▸ Other
You are currently posting as works at Design Engineer

Hi,
There was a recent opening for Assistant manager gear pumps design in Bosch Rexroth,
Did anyone get in?
Please let me know

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Posting as :
an Application Analyst
▸ Engineering
You are currently posting as works at Application Analyst

Hi Everyone, I am trying to apply for a Technical Support role at Dropbox I’m entering all the required fields but there seems to be an issue, when I hit submit after filling the form, it doesn’t submit and throws error ‘Looks like you left this blank! Please fill out this required field’ when all the fields are entered already (I have checked so many times, and filled the form from scratch several times too). Anyone from Dropbox who can put me in touch with HR or suggest what I should do next?

Posting as :
a Media Director
▸ media
You are currently posting as works at Media Director

Has anybody had any luck with Mondo? I feel like they’re good at sending out emails but have never been contacted by anyone even for a screener. Are they just taking our data?

Additional Posts in Customer Support

Posting as :
a Customer Support Manager
You are currently posting as works at Customer Support Manager

How do you prevent the negativity of your job from impacting your personal life?

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Posting as :
a Customer Support Coordinator
You are currently posting as works at Customer Support Coordinator

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

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Posting as :
works at Apple
You are currently posting as works at Apple

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

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Posting as :
a Client Services Manager
You are currently posting as works at Client Services Manager

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

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Posting as :
a Customer Service Manager
You are currently posting as works at Customer Service Manager

Hi fishes, do you get paid by the hour or receive a salary?

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Posting as :
a Customer Support Specialist
You are currently posting as works at Customer Support Specialist

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

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Posting as :
works at Wells Fargo
You are currently posting as works at Wells Fargo

How to stop customer service from ruining your day?

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Posting as :
a Customer Experience Coordinator
You are currently posting as works at Customer Experience Coordinator

Are you worried about how quickly AI support is growing?

like
Posting as :
works at JetBlue
You are currently posting as works at JetBlue

Managers, how do you help your customer support team avoid burnout?

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Posting as :
a Customer Support Specialist
You are currently posting as works at Customer Support Specialist

Do you ever get overwhelmed by the number of software programs you have to use at work?

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Posting as :
a Client Support Analyst
You are currently posting as works at Client Support Analyst

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

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Posting as :
a Customer Experience Manager
You are currently posting as works at Customer Experience Manager

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

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Posting as :
a Guest Services Representative
You are currently posting as works at Guest Services Representative

Hiring managers, what do you look for as you’re going through resumes?

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Posting as :
a Customer Experience Coordinator
You are currently posting as works at Customer Experience Coordinator

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

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Posting as :
a Client Support Analyst
You are currently posting as works at Client Support Analyst

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

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Posting as :
a Customer Support Coordinator
You are currently posting as works at Customer Support Coordinator

Ok, so I messed up. I thought I had pressed hold when I turned to a coworker and said the customer was “one of the rude ones.” …turns out she wasn’t on hold, and heard me. How do I apologize to my boss?

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Posting as :
a Customer Service Representative
You are currently posting as works at Customer Service Representative

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

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Posting as :
a Guest Services Representative
You are currently posting as works at Guest Services Representative

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

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Posting as :
a Client Services Manager
You are currently posting as works at Client Services Manager

Tell me a feel-good story from work that will restore my faith in humanity.

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Posting as :
works at Amazon
You are currently posting as works at Amazon

Any suggestions for how to find a fully remote customer support job?

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