“No” is never an acceptable answer when dealing with customer support. Am I right or am I right?

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I can’t imagine the amount of patience you need to work as a customer service rep for Verizon lol.

You're right about that, probably one of my worst experiences in customer service lol I'm tryna get out of here asap

You're right, but it's not because the customer is never wrong... they are actually frequently wrong. But it's our job to make them want to come back, and just telling them you can't do something isn't the way to achieve this. Instead, I tell them something I can do that will hopefully be a good compromise

Well. "No" is never the final answer. You have to be able to offer more information. So even if the answer really is "no," they will go ballistic if you say that.

No. (Sorry, I had to!) I actually agree with you on this one. Otherwise you are not very good at customer service as far as I'm concerned

I dunno, sometimes you have to stop giving the customer false hope that a solution will live up to their ridiculous expectations.

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