“No” is never an acceptable answer when dealing with customer support. Am I right or am I right?

Hi ,

I have 5 years of experience as a .NET Full stack developer. I am holding offer of 21 LPA and I had HR discussion with Mastercard.

HR is not ready to share the exact budget they have (weird!! because HR usually give the idea of how much they can offer )

HR is asking me to expect something on top of the current offer I am holding.

The opening is for L8. How much offer I should expect from mastercard??

Hi folks,

Can you please suggest me one best wireless airpods?

NJ folks: Looking for groom’s outfit for mehendi/wedding, any recommendations where I can check it out?

Hi. I carry 5 plus years of experience. I have experience working for jp Morgan, Silicon Valley Bank. I have experience with loan servicing, collateral, Documentation and bilateral role. Risk assessment. I have experience also with QA as well I'm looking for a job can any one please refer me.

If any of you guys have a conveyor belt design, that runs in its AutoCAD simulation. Please DM. I need your expertise with a problem.

Any kind soul willing to let me bum off their becker 🤓 mines expired and Wiley is well... not good

Anyone have insight on working in Patreon’s legal department?

Underrated tech companies to work for? E.g. not FAANG.

Feeling a deep void in close human connection after letting go a relationship that was lacking a future (I was interested in something more, he was unsure). Can’t stop thinking of reaching out and need strength to just stay with the loneliness and have hope for the better times. Would appreciate support. It’s been 2 weeks but I feel bouts of extreme sadness and desire to have someone to share my life and days with.

Does anyone ever redeem Marriott points for gift cards? Is it worth it?

Currently working at Citi (C10). Would be completing 18months by Feb'23.

1-Can I directly apply for IJP 2-3 week's prior or do I need to serve notice in my current project?
2- Also can I apply directly for C12 level if required YOE is matching?
3- Within IJP can I apply for outside India?
4- What would be ideal appraisal % I can expect considering team size is small and best performer in my current project.

Thanks

How does one "coast"? I've heard several people say they are coasting for a year because they aren't up for promo. Sit on the bench for a while? Not answer weekend emails?

Has anyone worked with Sia Admissions? If so, what’s your perception?

Is $160k fair for a Salesforce Implementation Manager role?

What happens to the funds you're invested in if you roll an old employer's 401k into your current employer's 401k? Is your current 401k custodian able to continue keeping those funds invested even if they don't offer the funds themselves?

Hi fishes,

Today I got an email from TCS to complete an ibegin registration. Whenever I login, it is asking me to enter PAN details and mail ID. If I give, it is giving a warning that my account is already present in ibegin and telling me to login with another email ID. As if I remember, one of the consultancy, used my PAN to register in ibegin but I’m unable to login since it is registered by their mail ID and my PAN.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

How do you prevent the negativity of your job from impacting your personal life?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Any suggestions for how to find a fully remote customer support job?

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

How to stop customer service from ruining your day?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Are you worried about how quickly AI support is growing?

Will the customer support future be led by chatbots or will we still be necessary? lol

Hi fishes, do you get paid by the hour or receive a salary?

Hey all. I was recently offered my first customer support job but a friend says I’m way too introverted. Will that really be an issue?

Do you ever get overwhelmed by the number of software programs you have to use at work?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Managers, how do you help your customer support team avoid burnout?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/