Should client relations managers be handling debt collection discussions with clients?

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Yes. The next levers a company has is to down tools, or threaten/start legal proceedings. So it is it in your relationship interest to be in the know and chasing bad debt. Holistically as a business you’re more likely to have a relationship that can get the money, or know who/ how to get it. Your the best chance the company has. If you fail, the above levers are for sure coming in to play. I’d argue part of your performance should be measured on debtor days, as it impacts profitability.

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I'm glad that you responded. You are correct. I was feeling frazzled and overwhelmed on Friday when told we had to do this early this week. It's been a storm over my mind but you reminded me of the leverage that I have as client relations. Thank you 💜

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