Telling us that an issue exists does not equate to giving us information about how it is affecting you and what exactly is going wrong. Let's not assume I know everything about your customer history :)

Can we work from Puerto Rico without facing VPN issues? Or we need to get some kind of special permission?

Looking for advice. I have a few offers in negotiations for Senior IT audit role. My main motive is to get out of toxic work culture in B4 consulting and public accounting. Looking for better wlb, better work culture and decent compensation to make good living. Currently in TX making around 110K TC.

1. Children’s Place: Base-110K . Probable bonus of 3-5%. No relocation assistance or sign on bonus. Based in NJ. Location is closer to all my friends and family
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Any idea on what I industry senior risk analysts are making?

What are the benefits if I join SG before October? Will I get default yearly hike?

And their cycle is jan to dec or some other months

Anyone joining Citi on 5th dec at Pune location?

Hi Guys,

Is it a good decision to switch from PwC to Mindtree as Guidewire Business Analyst? They are offering 13 lpa for 2 YOE.

And how is the work culture?

I have my first phone interview for a CCM developer (JavaScript) on Friday. Is there anything specific I should look at before the interview. This is my first interview for any developer position, so any advice will help.

I want to get out of ID so badly. I don’t mind the work but the hours are just killing me. I just started at a new firm less than 6 months ago and I am already desperate to get out. It is not the firm or the people. I just hate the high billables. I have been applying to other jobs but I think I may need a recruiter for help. Any recommendation for a great recruiter in NYC?

Who / what do you list as your contingent beneficiary when your spouse is your primary, you don’t have children, and you don’t have anyone in your family you trust with your finances if something were to happen?

Anyone knows how to open a non-profit company?

Any Tech Sales leaders have insights on how much I can expect to earn as a sales leader (director / VP) at Scale AI?

Will there be a temporary halt of premium processing for transfer of H1-B visas?

Hi everyone, Anybody knows about IndiaMart and it’s work culture as Devops engineer?

Any recommendation on books that discusses cryptocurrency? I am reading Vigna The Age of Cryptocurrency now, but is there any other book that discusses more extensively on one of the fintech(e.g. Smart Contracts)?

I am interviewing for nCino as a entry level Support Engineer. They ask for 2 years experience in the financial services industry and knowledge of Salesforce. I have over 1 year experience in the financial industry and 2 years working with Salesforce. I live in Louisiana and it's Remote. What salary should I be aiming for? Total compensation also if you can! What do other Support Engineer get paid

Do you ever get disheartened by all the content you're pushing out, only to get a few people to engage with it?

Managers, how do you help your customer support team avoid burnout?

Do you ever get overwhelmed by the number of software programs you have to use at work?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

How to stop customer service from ruining your day?

Are you worried about how quickly AI support is growing?

Hi fishes, do you get paid by the hour or receive a salary?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

When you’re applying for customer service jobs, do you customize the resume objective for each?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Hiring managers, what do you look for as you’re going through resumes?

Tell me a feel-good story from work that will restore my faith in humanity.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

How do you prevent the negativity of your job from impacting your personal life?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Creative ways to respond to customer concerns without sounding scripted?