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I try to practice responses aloud to myself prior to calls of reasonable feedback or questions clients might make. It's not always perfect but just the attempt often helps raise confidence! Good luck!
I have a notetaking system whetr for each meeting, I have a Preparation, During, and Followup section. I fill out the Preparation section before the meeting with sections for anything I think might come up, including full wording of potential responses.
The organization also helps me grab information on the fly, since each entry has a date stamp and topic tags.
I do the same thing as Deloitte 1, I practice responses out loud so I have some idea of what I am going to say or what I can quick in a pinch.
"Let me see if I'm understanding your question correctly..." Then paraphrase the question asked. Then ask a filtering question. It buys me time to formulate a response.
For example
Let me see if I'm understanding your question correctly. You are basically looking for strategies to implement where you know part of the answer, you just need time for your mind to formulate a response and don't want a weird lull to the conversation or to come off as dumb. Is this in front of internal or external clients?
Thanks, this is great! External clients. With internal, I don't have asked much of a mental block.
Do you guys have examples of this responses?
OP - let me know if you’ve tried anything that has helped!