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I’ve seen that if you book through points, they don’t let you use upgrade certificates. Before Covid, I’ve done that, so likely this is a recent change. Have used certificates successfully on paid bookings.
I’ve been having problems with Marriott lately. Their customer service is in the toilet at this point.
Chief
What status are you? I always get upgrades.
We hear your concerns, and regret hearing about your experiences.
The upgrades are always subject to availability. We require to upgrade when there is a possibility to do so.
Just as a personal tip, upon check-in, gently ask the receptionist if there is availability to upgrade you ☺️
I don’t travel much.. so out of curiosity.. what does an upgrade get you in a hotel? Are we talking bigger suite, free meals, etc?
Bigger better suites with access to the lounge if you don’t already have it through status
Rising Star
I also have suite nights expiring in 2 weeks :(
Ambassador here
Rising Star
I haven't had a big issue with getting upgrades; they come through about half the time. You have a better chance of it coming through if:
- you have a high status,
- the stay isn't that long (the longer the stay, the harder it is to get an upgrade),
- it's not a super high end/luxury hotel,
- it's not an extremely busy time for travel (Christmas, Thanksgiving, etc.), and
- it's a hotel you go to a lot.
Switch to Hyatt already
I’m 1 more year to lifetime platinum - then I’m switching to Hilton. I would do Hyatt but their footprint is too small for me and they don’t have hotels in the location where i frequent. Hilton, Marriott, and IHG will be my go-to after based on whoever offers the best rates.