What are the JOYS and HARDSHIPS of being a ‘Learning Designer’?

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I work for the call center of an insurance company on a team of 2, plus my manager. Our call center has 200 and my coworker and I deliver all of the training, develop all of the curriculum, manage the LMS and are often pulled into development meetings as SMEs.At least in the call center world, the targets are high and ever changing, because of service level requirements to answer calls, we regularly have to teach back to back classes and find time on breaks and lunches to develop communications to the floor. I am hoping to find a job in L&D outside of a call center to see if these expectations are the same everywhere

L&D outside of call centers is a whole different world. I prefer it to be honest. The constant changing of the call-center environment and the pressure to meet KPI’s was quite debilitating to my own professional growth. I love teaching and building curriculums, but most importantly, I really enjoy seeing how people tick. Having the ability to understand a person learning needs, and being able to meet them simultaneously is the most rewarding part of my job. 

Joys are seeing the ROI on the work you put out. Being able to link a training you designed to a need or a data point that proves effectiveness of the training is worthwhile. Hardships would be working with super picky SMEs that think they can design training better than you.

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