What do tell a difficult client who refuses to speak to your paralegal and wants all correspondence to be directly with the attorney, even on things the paralegal should be doing?

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Agree with P1 and remind the client that when they signed with your firm, they signed up to work with everyone at that firm; if the paralegal needs something from them, there’s a reason why they’re asking and they need to comply.

Some clients blow.

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I agree with this. We have clients all the time who say theywill only talk to the attorney and to that I say "good luck". Heck I work for the guy and barely get to talk to him. Eventually they realize its either me or nobody and they will usually talk to me then.

CC the paralegal on all correspondence so they are aware of your responses and what needs to be done. Some clients are just assholes, nobody should take it personally

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You thank the client and forward it to the paralegal. The client doesn't need to know your workflow, doesn't care about it, and telling the client he's not important enough to talk to you is terrible client service. At any level.

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I used to get this all the time. Clients would call all the time and ask to speak to the lawyer if they didn’t like how the paralegal responded. They would usually complain “where’s my money!?????”

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This is the kind of stuff that makes me not want to switch to do plaintiffs work - the ridiculous clients. I would probably just withdraw from these cases. Your firm is fronting all the costs and taking all the financial risk, and these people have the audacity to pull that kind of crap. Nope. Don’t bust my chops over dumb stuff or demean my staff. They’re lucky they have access to the representation and that firms are willing to put their dollars on the line to take their cases

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Agreed. That’s the downside of doing PI work, and can take a toll on your patience. I remember being on edge at all times.

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Some clients dont want to talk to me directly or dont believe I am with the attorney and he has to call and day they can talk to me. Also when they dont want to talk to me and the end up talking to me then I basically have to tell him what to say in whats going on in the case lol

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It was the opposite with me. The lawyer got pissy. It was kinda funny. 🤷🏻‍♀️

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