{ "media_type": "text", "post_content": "What do you tell a client that a key member of your team is laid off? He was in mid-discussion with my client. I obviously was not notified either ☹️", "post_id": "5b6362426cf2a40018d5eccb", "reply_count": 8, "vote_count": 2, "bowl_id": "5565cfca8b2b9a03009acf57", "bowl_name": "Advertising", "feed_type": "crowd" }
null

What do you tell a client that a key member of your team is laid off? He was in mid-discussion with my client. I obviously was not notified either ☹️

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Don’t. Let upper management handle

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I feel like starting with a positive is always better than starting with a negative. You should just tell them that you are in the middle of an unexpected transition and will let them know who will be leading as soon as you know and that you will continue to keep them updated.... But that’s just my opinion! :)

likesmart

I wouldn’t necessarily tell them that the key member was laid off. I would just let the client know that whoever is taking the project over for the key member of your team will now be leading the project and can answer any questions moving forward.

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When we told client that their favorite CD left the company, it was more about introducing them to the replacement CD. About their background with similar work and how exciting it was that they were joining the team. No need to go into detail about where the other person went

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Thanks @Team One

@P1 we don’t know who will replace because we have no one right now :-( but this situation would be ideal!

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@EP I already had a discussion with VP of strategy (as he belonged to strategy) and the decision is for me to break the news? To make it sound not as a big of a deal since we were in mid-email discussion. Pretty crappy. I was thinking a generic message like “Unfortunately ____ is no longer at the agency and we are in the middle of transitioning knowledge to another team member.”

Person X is no longer with the agency. Please meet person Y who is taking over in his/her stead.

At OP - very crappy and slimy

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