What is CSM( customer success manager) role at Salesforce? I come from Salesforce business analyst background. Should I go for it? Please help with insights. TIA.

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It is post-sales client support services. When times are good, CSMs are account reps tasked with identifying more opportunities to sell into the client. When times are rough, they are the people the client yells at and acts as the throat to choke by both the client and business if it goes poorly. You don't leave a CSM role when things are going well. You leave when everyone is making you cry - even if you are a roided-out gym bro.

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Times aren't going great right now generally, so expect to get yelled at. Though I suppose all customers are different.

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