Account Management

I’m newly charged with running a monthly account management department meeting for my small agency. Previously the feedback has been (which I agree with!) it felt like busy work as we were tasked to each take a t… more

I would like to get into account management but can’t find the place to give me a chance any advice?

Working here has been an incredible experience. The management team is not only supportive but genuinely treats you like family. The company culture is amazing, making every day feel more like a team … more

In working for multiple clients (& multiple workstreams on each), I find myself spending a lot of time trying to remember “where we’re at” in any given project — what we’re waiting on from clients/creatives, … more

Managing multiple accounts has been overwhelming lately. I’m currently handling 12 clients, each with their own deadlines, requests, and quirks. I’ve tried using Asana for task tracking and Google Cal… more

I've been thinking of exiting my current agency but is stuck btwn trying another agency or client-side. Need some perspective on this. I handle the same key clients for the last 5 years and there&… more

Advice needed! Putting in my 2 weeks but during that time frame I have PTO I really don’t want to give up. How do I broach this topic with them? Should I be willing to give it up to stay in good grace… more

Does anyone else struggle with taking PTO during the holidays? I want to take a full week off to spend time with my family and friends, but I’m feeling torn because year-end projects are piling up. A … more

So what are we pivoting to these days? I’m burned out on agency life and don’t want to work for any of my clients. 💁🏻‍♀️

Does anyone here have advice on working with clients with near zero production funds and minimal fee but who also are more demanding, critical, and frankly rude than your clients who pay 5x more? We a… more

How can you ensure you’re hiring a strong account manager? The person we hired seemed confident during the interview, but she led tough negotiation, eventually broke down, and quit..

I applied for a lots of jobs but no positive response received? Anyone have any opinion?

Lately, I’ve been noticing more automation creeping into our work—automated follow-ups, scheduling tools, even client reports generated with AI. Don’t get me wrong, some of it has been a lifesaver, li… more

Hoping this is a safe space where I don’t get attacked by creatives. Does anyone ever feel like account does EVERYTHING? Besides actually going into adobe illustrator, I feel like I’m being pulled acr… more

I’ve been struggling lately with losing a couple of long-term clients, and it’s really shaken my confidence. One left for a competitor offering slightly lower rates, and another said they “needed a fr… more

I’m seriously considering a move to another firm after three years here, but I’m torn about what to prioritize. My current role pays $85k, the benefits are decent, but the culture has been draining—th… more

I’ve been an account manager for five years now and feel like I’ve hit a ceiling at my current company. I’d love to move into a director role, but every internal opening goes to “someone with more exp… more

One of my clients keeps pushing for free extras we can’t afford to provide, and they’re a big account for us. My manager suggested we “keep them happy,” but it’s starting to hurt our margins. How do y… more

Recently moved from a smaller agency to a huge corporation, and the culture shift has been intense. I used to be hands-on with my accounts, but now I’m more of a cog in a machine. The perks are great,… more

My company just rolled out “Team Building Thursdays,” which means an hour every week are now blocked off for activities like trivia. Don’t get me wrong, I see the value of team bonding, but with 15 ac… more

I’m an account manager in Chicago making $72k with 4 years of experience. Does that sound about right, or am I underselling myself? I’ve been told it’s competitive, but I’m not sure.

I just had a final interview last week with VP of Customer Success, and she told me I will have the updates within few days (not too long). For context I had 4 interviews before; 1 with hiring manager, 1 with tea… more

We split our CSM team in two roles: CSMs and AMs . The AMs own the commercial relationship, mitigating churn, managing renewals, and proactively identify & close upsell/cross sell opportunities. I… more

How do you manage to juggle urgent client needs and your personal life without constantly being on call? I love my job, but I'm struggling with the after-hours demands.

Fellow women in account management, how do you assert your authority in a male-dominated client meeting? Looking for advice to be taken seriously from the get-go.