Does anyone here have advice on working with clients with near zero production funds and minimal fee but who also are more demanding, critical, and frankly rude than your clients who pay 5x more? We are very consistently gaslit into them saying we aren’t delivering for “how much they pay us” - despite us being over by 3x on fee hours. 😂 I am at a loss.

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why is your leadership keeping them around if they aren’t profitable and there’s no creative opportunity due to small production budgets? is it the brand name
on the roster? understanding why they benefit the agency could help you with how to approach.

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talk to your account leads. if this account isn’t bringing anything to the table, they need a firm conversation about expectations and an equally firm amount of work delivered.

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