Being in this line of work, I have noticed that Retention/Complaints staff have the power to approve things that frontline agents or supervisors would think are crazy. Why is that the case?

Hello I am looking to pivot careers. I’ve worked in warehousing, shipping and logistics my entire life. I don’t have much experience else where. How do I find the right move to make?

How much do you share with your coworkers? I never really share much of my personal life with coworkers, but my team shares a lot about themselves & their family. I usually ask about their lives, deflecting the question. Is this weird? Am I being too cautious?

I’ve been married for a while now (5+ years) but feeling completely checked out. My wife has zero conflict resolution skills and can’t control her anxiety, so we constantly bicker if I ever do anything that offends her, and she wants to spend all her time talking about the constantly changing projects she will never start. I can’t ever talk about anything that worries me because she just freaks out. We have kids and she has no ability to earn money so leaving would be impossible financially

At my uncles wedding in Madrid I remember lying down on the grass in the courtyard after their first dance and crying, my Dad came and saw me, laid down in his suit beside me and asked what was wrong.

“I know my boyfriend wouldn’t dance with me like that at our wedding”

And we just lay there as I cried, and then got up. Had a drink.

Said boyfriend left years ago, and now I have a wonderful man who just asked me what type of dance lessons I want for our wedding next year.

Don’t give up.

What is the salary of manager at Macquarie Group, Gurugaon with 10 years of experience? Tech stack full stack developer with strong Java and azure experience.

How is RSM PTO? Understand it’s unlimited, which limits more than accrued, but any insight on what you like/dislike?

I've been trying to figure out why TikTok is so popular. I mean, I get it: it's easy to use and fun, but what's the ROI?

Traveling to DC for 4 days. Looking for Marriott with parking and maybe concierge lounge functioning. Anyone use a Marriott recently they can recommend?
Open to other suggestions too. Thanks

I completed 4 years in JPMC , every year I got double digit hikes >12%, and bonuses >3 lakh and increasing . last year I got promoted to 602 with bonus >5 lakh, I am getting interesting offers outside should I stay or leave ? Also, I need 11+ likes to unlock my dm . Please like 🙏

Does anybody know anything about working at Ulta’s HQ? Do people like it?

Insight on Venable?

Currently exiting after one year post-MBA. Any tips for someone with 5 YOE who wants to use the consulting experience to advance as far as possible? Target is tech, either big or startup.

Publicis has a lot of airlines huh

Singapore hiring foreigners again yet?

Can anyone work at Moss Adam’s refer me? Please PM me.

What is salary/hourly rate for LMSW in a hospital?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Managers, how do you help your customer support team avoid burnout?

How to stop customer service from ruining your day?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Creative ways to respond to customer concerns without sounding scripted?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Are you worried about how quickly AI support is growing?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Hiring managers, what do you look for as you’re going through resumes?

Is outbound customer support typically less stressful than inbound?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Will the customer support future be led by chatbots or will we still be necessary? lol

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/