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Ugh. Just so frustrating. I hate flying AA.
Pilots, happened to me a few weeks ago
I promise you they were a CJ which means they can jumpseat (flight attendant/pilot) and don’t require a normal seat
Gate Agents have a lot of power. Or he paid for the upgrade
As others have said, probably flight crew that is qualified to fly jump seat. Had it happen to me and had the lounge agents confirm it.
Or they were bumped from another flight and initially put them on standby on the flight just in case
Connections , be nice to gate agents , make friends with them and you may be one of those 11th on lost one getting upgrade ahead of others :)