Flight with American Airlines is delayed by 16 hours due to a pilot scheduling issue. Flight is international and I have no status. How much money am I entitled to get compensated?

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“entitled”...🍿

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Apparently AA had a glitch with their PTO system a few weeks ago and accidentally approved all PTO requests for pilots over the holidays. They said there would be no impact but I guess not

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16 hours is a lot

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^Especially for international - people’s travel documentation is often very time sensitive, so this is a little more serious than just a domestic delay I’d think.

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Start with asking for food hotel and taxi vouchers. No clue on $$ amount, but I've never gotten more than a few hundred for future travel. It's harder when the whole plane is delayed. Good luck

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If you booked with a travel credit card (amex, sapphire reserve) they have travel delay insurance which I'd look into

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Call them and say the delay violates their conditions of carriage. You may get a full refund. I had a flight departure that was changed by six hours and they refunded me no problem with no fees.

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Nothing gets an airline's attention like tweeting about the issue

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And what’s the most efficient way of filing a complaint to get my money back? Appreciate any help since this has been painful enough already. Can I get my hotel and car expenses related to the delay? I lost a full day and still have to pay for everything.

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D3 idk why but that news made me lol

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Credit card benefits should help. There is also an app to get money from airlines . They keep 30 percent of what they are able to get you

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What is wrong with saying entitled D1? 16 hours is a long time and the error is clearly something that was within their control.

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@D1 haha, I feel like I’m entitled to some sort of compensation after such a shitshow. Overall customer service was non existent and a delay due to pilot scheduling issues could have easily been prevented.

Thank u for the advice! I got car vouchers and food vouchers only so far ($24/2ppl...) and will try my best to get a full refund. Already tweeted and got a response from AA as well 😊

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@OP- yes my wife saw it in the news after thanksgiving and told me about it

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@D3 is the PTO issue true..?

How many people are stranded like you? Its monstrous for them to screw up so many people for 16 hours. That 24 $ for two people is like pea nuts. I always such at negotiations like this. But ideally I would want some thing like 1 k in travel vouchers or something like - year of lounge access or free vacation to Caribbean. Let us know what you got as a deal.

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