Hotel badly messed up a stay. Manager said in person id get points. I suggested 2 nights of points and never received any. I reached out, was told id get points from the manager again via email and didn’t. Never heard back so i escalated to Ambassador, who was also ignored. Ambassador gave me 30k points just for waiting a month. Finally, Ambassador said the manager gave me points but she didn’t know how many. Hotel gave me…1k…seems like a slap in the face? Lol what would y’all do?

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Define “badly messed up a stay”

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Partly want to drop it, partly want to make a point given all the trouble and the manager just ignoring righting the situation immediately. They literally ruined a 4 night stay I had and I was very understanding about the whole thing and happy they offered points onsite. Felt resolved if they just followed through there. Now i’m pissed.

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How did they ruin the 4 night stay? Very curious

If I'm filing a complaint on anything, I want everything documented in writing, i.e. via a web form or emails.

For Marriott, file a complaint on the main Marriott website and it will usually be forwarded to the hotel GM. I've received points or an apology call that way.

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