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Hi guys ,
I am in a US project in Accenture.We have long calls in the night timings. My other teammate has backed out saying she won't attend any calls as she got some medical condition so she won't attend long calls which extend till 9:30.Other teammate is a junior.The managers are expecting me to join all the calls.No help I am getting. And they all being Tamil, I think some partiality is going on between them.Even our onsite lead is of no use.She expects me to attend long calls.
What should I do .pls suggest?
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I work as outside General Counsel to small firms - if you’re asking the question you’re at the point. Eject ASAP - bad clients only get worse!
I write them letters and make them apologize to my staff. If the case is worth a lot of money, it is worth taking the time to document and communicate with your client.
I fired one a few weeks ago and I might need to fire one end of this month. If a couple calls and emails/letters doesn't correct the behavior than they need to go.
When I am thinking about it in my off time, or when my husband sees that my mind drifted mid convo on a weekend because I’m suddenly obsessing over that particular client, and I’m so stressed out from that client that it is impacting me at all hours of the day and night, preventing me from sleeping well or connecting with my family, that’s when I drop them. I just did it for the first time last month and it was a great decision. My quality of life improved instantly as a result.
I told her she needs a more aggressive attorney since the case took a turn. I also said that this looks like it will head towards a trial and I won’t be available in the upcoming months for that trial; so it is best if she has an attorney who will know the case front and back rather than me bringing in outside counsel. She agreed. I found a new attorney for her. She liked them and retained them within a week of our conversation.
Disrespecting our staff is where the line is drawn, if the case is seven figures I’ll have a serious conversation with the Client : 1 on 1