I am struggling w/Mohela right now! I am in Forebearance as my loans were picked to switch to the new Fiserv platform. I had auto pay so they pulled a payment in Nov, went to "accrued interest", no principal on one of my loans. Called, told that is normal. Owe $384 in interest so asked if I could pay it off. Told yes. Made interest only payment on phone w/rep. it posted on ALL loans.
Called yesterday. Told they could reallocate but still not changed. Is there an agency to report this to?

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This sounds like a servicing issue. Have you consulted the Missouri consumer protection attorney general office? or your senator's office?

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Mohela is based in MO, which is why you would want to contact the Missouri OAG.

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