I read in a survey that 78% of customers have backed out of a purchase because of poor customer service. Given how important we are, why won’t companies staff our department properly?

Salaam! Anyone good tips/apps to learn Koran? Ideally an app I can use while commuting to work or in the office. Thanks !!

Hello
I have completed my BCom in 2018 and done CA IPCC Grp 1 with 3 years Articles experience, currently working as an Accounts Executive in a Pvt Company since 2021
I am currently learning SAP FICO S/4 HANA and was wondering if I join PGDFM will that be considered as equivalent to MBA when I apply for new jobs?

Which companies in Pune would give 16+ for 1.5yr experience in ETL, Datawarehousing, SQL, Python, Tableau, PowerBI?

Hello! 1st year audit staff looking to transition into an analysis role (FP&A, Finance Analysis, Data Analytics, etc.). For those of you already in these careers, I'd love to learn about what your role is like and what you would suggest I start learning/getting experience in to be able to make the switch. Thanks so much!

I have two 25k Marriott certificates that I want to use in the next few months. Anyone have suggestions? I am based in DC!

Anyone know how much it costs to install French doors for a study? If we add with builder it costs $3500.

Just wanted to shout out you guys and this app for helping to guide people whether that's salaries, tips, referrals, etc. Helped give me direction on my next step. Looking forward to starting in Saas after the new year. You guys rock

Also, if you have any books, podcasts, youtube, etc. I could learn from in the few weeks that would be great.

Any good rec’s on what to read to get up to speed on different sell side desks and how they interact with buyside trading desks? Books/blogs/papers etc looking for anything I can get my hands on

Looking to network in the Seattle area. Any takers?

Hi guys,

Anyone working at Genpact?

In need of a referral.

Those with a multi family investment property and a full-time job, is it return / effort worth it or am I just better off buying a S&P 500 index fund?

22M
Hyderabad
Deloitte USI
Love to do just timepass.

what is your firm's practice of billing Lexis and Westlaw? Do you bill it? If so, at cost or markup?

At the point where I feel like I just want to quit for a few months as a breather from working in general 😓

Hi! I live in Austin, TX, cases are remaining steady. Husband and I want to do something Labor Day weekend, do you think a staycation would be wise? We’re not huge outdoors people, but we enjoy the scenery. Any ideas for what we can do?

I’m exhausted!! I know many who got promoted who absolutely deserved it but seeing some people who hardly did any work this FY other than socializing get promoted, it’s hard to not get demotivated.

I’ve been at a startup for 6 months and feel like I want to quit. What should I state in interviews as the reason for looking into a new position? The company is not getting any new customers and I don’t believe in the CEO’s management style or vision…

Any recommendation for tax CPA? Gearing up for tax season and want to use a CPA this year instead of filing on my own

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

-_- I had a customer today who tried to get a refund 2 months after her subscription had ended.

Having family members/friends in customer support can be a bit irritating, they NEVER turn that voice off! Always like “Sure! Happy to help!” and you know they’re not…Whew😩

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

My boss talks a lot about his inclusive hiring practices while not actually hiring anyone who would represent that. Is there anything we can do?

How can I find out how my customers actually feel about my service? I would really like to improve my customer service skills but it's difficult because they don't give a whole lot of feedback, even though I tell them to be honest

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Is phone support truly as bad as TikTok makes it seem? I am starting a new remote job soon, and the negative things I see about phone support is scaring me away!

Hi fishes, do you get paid by the hour or receive a salary?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Hello there, I'm a customer support person. My boss just told us to go back to the office when we thought we could permanently keep on working from home.

Please cheer me up, and share some pros of working in the office as a customer support agent.

Full-timers, do you get actual breaks or do you eat at your desk?

Management keeps reminding us of how important we are to their success yet they treat us terribly. Has anyone here worked in customer support for a company that was respectful and compassionate?

How do you all make work-friends when everything is remote?

Sometimes, just sometimes dealing with customers ALL DAY is really draining. Being in customer support, no one looks forward to “clock-out time” more than our department!

I got into customer support because I loved people, but it has made me hate people. Any advice for feeling less bitter?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

I don’t think I can handle customer support any longer but I don’t know where to go from here. What are good career options for people with customer support skills?

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep