I read in a survey that 78% of customers have backed out of a purchase because of poor customer service. Given how important we are, why won’t companies staff our department properly?

Just to be 100% clear, this entire platform is anonymous, right?

In your past experience, how accurate have you found the ranges for positions on Glassdoor?

Hello folks,
I would like to know how is it working like with value labs? Does it care about employees?
I would really appreciate if anyone who has worked and is working with values give me some insights!!
Tia

Question for folks at Microsoft. With the whole increase in investing in their people what we’re non promotion raises like this past month or so or whenever they recently were?

Oh boy, they just paged “Mary and Joseph” in LGA C....

When is it either allowed or seen as OK to start using FTO? I recently started here and while I’m not looking to slack off and take time off, I just want to know how it works. (Plus, I don’t want to not use something that I can or should use.) Elementary stuff, I know. But I’ve freelanced my whole career until now. Thanks

What are the best consulting firms in the capital markets and/or investments world?

UK - thinking of a buy to let in either Birmingham, Liverpool, Manchester - any recommendations on either /areas where you can get something under £140k.

I am offered a role with S&p global, salary negotiation yet to have.
Can someone please tell if s&p global is recession proof or not, I’m planning to join only if i get job security
I have offer from lti paying me 12 on 3.5 yoe??

LTI Information Technology Deloitte PwC IBM S&P Global

Hi All,

One of my friend got interviewed in Deloitte and she was asked to rethink her salary ask in the HR round. She reduced it to 1L less than initial ask. Now the status is in benchmarking approval. What does that mean ? Will they release the offer letter ?

This week in homebuying horror stories: offered $60k (10%) over asking on a house. Got beat by a last minute all-cash offer from an out of state buyer who was buying sight-unseen.

This is the worst.

Do I really need the lectures (Becker) to pass the exams? I really just want to do everything else besides that.

I have a new employee that started last Monday, unfortunately it’s not going to work out. Long story, but we’re fairly certain the individual is using Meth and appears to have started/restarted fairly recently. I work with physicians, so it’s a consensus. We have to terminate employment, but what ethical obligation do we have? Two young children at home and no spouse. This is weighing heavily on us.

What were some challenges y’all faced this week?

I’ll start. Trying to get non local resources utilized. National Leadership thinks this is the answer to our problems but local leadership is hesitant.

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

Are you worried about how quickly AI support is growing?

How to stop customer service from ruining your day?

Your most positive customer interaction?

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

My work from home customer support people, do you miss the in person company culture or you’re good? Cause same

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

When you’re applying for customer service jobs, do you customize the resume objective for each?

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

Managers, how do you help your customer support team avoid burnout?

If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

How do you prevent the negativity of your job from impacting your personal life?

How have the skills needed for working in customer support changed over the past decade?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Do you feel working in customer support has made you a better customer?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.