Is it appropriate for a client to ask you to use IM (gchat, Slack, etc.) to communicate during the day?

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Can you just text them? Clients always seem to be into that

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Depends on your position. If you're a creative that isn't a CD or an ACD, you shouldn't have direct contact with the client. I hate it when AEs CC me on client emails. Leave me out of it.

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That's a new one for me. Gut says it's wrong. Leaves you 0 time for yourself. Internal IM with coworkers is fine but with clients is a bit much. We've done IM with clients during market research for fast behind the scenes communication. But all day every day on a regular day is invasive. I only texts clients in "urgent" situations after they've indicated they're OK with it. I never make a habit of it so they don't do it to me either. Email is pretty instant already anyway and it's on your phone...

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Just be mindful of boundries

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Absolutely. I've found it's the best way to get answers and information quickly without having to rely on a formal email response.

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Yea absolutely why not? I wish my clients offered ways to be more accessible. I text my clients all the time.

For sure. A lot of our clients ask to use that, especially when working on a tight deadline.

^This reminds me, email is good for posterity and proof about client direction when shit goes wrong. Good luck finding that in a chat history

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