Just found out that I lost around 70,000 amex reward points because of late payment. Has anyone being in the same situation before? What are my options now?

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Pay $35 and have them reinstated

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This

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I will have to pay $245. Is that the only option I have? I'm new to this and wasn't even aware that they take away your points for late payment.

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sloppy work OP. Didn’t you receive the email from US finance asking you to submit the receipts if it is close to 30 or 45 days delayed?

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Usually they’ll give you one forgiveness per lifetime (or maybe like 5 years or similarly long period). Ask and see how it goes. Don’t do it again

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Whom should i call? The Amex guys directly or should I go through PwC help?

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I did a chat. Our system was down and I missed the payment by like 2 days. So that matters I simply said please provide me my points and they said sure $35 I said I spend 20k a month and never was late can you waive it and they said ok fine

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Thank you so much D1. Let me try that.

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How late was your payment that they took away so many?

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Lots of misinformation here. No this won’t become a compliance issue. They didn’t “punish” OP, it’s just the way Amex point accruals work - you get points when you pay the statement balance on time, so each month OP didn’t pay (s)he didn’t earn points.
If you log onto the Amex website search for “reinstate forfeited points”. There’s a section where you can pick which statements to reinstate, each for $35. I suggest reinstating any month if it had at least 3,500 points (1 cent per point valuation which is conservative). You’ll then need to pay Amex out of pocket for those $35 fees.
Don’t call PwC Help they have no control over this.
Submit expenses regularly next time.

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They take all your points for one late payment. ?

hope this does not become a compliance issue

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