More than half the calls that come in sound so “fuzzy” I can’t even understand what the person is saying. I have to apologize and ask them to repeat themselves and even when they do I still can barely understand. However, it oddly seems like I’m the only one having this issue. I have no hearing problems. What's the most professional way to respond to this situation? Any advice on how to create a clearer reception?

Thoughts on potential business ideas or investment opportunities where I can live the life I deserve now and not in retirement? I’m always trying to think of potential business ideas and come up with nothing. As far as interests, it doesn’t matter what it is. As long as it makes money I’m interested.

What’s the overall feeling about presentation attire? Suit and tie?

Can anyone explain that how project allocation is being done in Nagarro. And what is the level of interview for project allocation for a java developer role?

Are you lost baby girl?? 😂😂😂
jokes apart
is there anyone recently ( in month of September) r received OL from infosys?

What salary can we expect for senior technical consultant from Salesforce company?

Need to design a compensation framework for a small but growing professional services firm (consulting and marketing for farm and food businesses). Anyone have access to a sample framework or any tips? TIA

On H1-B with approved I-140, currently looking out for State & Local Tax Senior/New Manager opportunity. Kindly share the leads, thank you.

Is pwc LLP means pwc kolkata...i am so confused who in pwc is hiring me .,
Tech stack - reactjs
2.5 yoe

What is the hike percentage expected with almost always feedback with promotion to senior consultant and without promotion and the bonus percentage tech consulting service line

Please help and guide ... It's urgent

Would anyone consider their senior colleagues to be their genuine friends?

Maximize my postings:
1. Where does Macquarie group stand in the order of things. 2. Do you withdraw from an interview via mail or phone call 3. How many days after do you accept an offer if you want the job, do you wait till the last day??

Boutique vs T2? All else equal

Hello guys I will be joining PWC india kolkata location. Can anyone please let me what all welcome gift they send apart from laptop?
I have seen few posts where new joinee from PWC sdc getting lots of useful electronic items as welcome gifts.

Is this same for PWC india guy? 😊

I have offer from KPMG India and PWC AC Banglore. Package is almost the same. PWC AC has Canada shift with permanent wfh and KPMG India has hybrid work model in pune location. Please suggest which one is better in terms of growth , wlb , culture etc

Hey all! Looking for an experienced SE for an Enterprise role with a great client of mine (mid-size company), privately held. They are in the Open Source space. Would love your help on this.

Hi all,

What's metamorphizant session? Can anyone explain what exactly the purpose of this session?

Hi fishes, Had discussion with TCS HR and he told he need to take approval for 21.5LPA as my current CTC is already on an higher level, My YOE is 7+ now , Will they offer me 21.5 lpa? Does the approval take place in TCS or just HR is ghosting me ?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

Tell me a feel-good story from work that will restore my faith in humanity.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Do you ever get overwhelmed by the number of software programs you have to use at work?

Hiring managers, what do you look for as you’re going through resumes?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Managers, how do you help your customer support team avoid burnout?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.