My firm’s IT (especially system saving and file locating function) is so bad 😐😞 and they keep doing updates no one asked them for just to mess with the stuff we already got a hang of without doing anything about the issues we actually need fixed. Anyone else in a similar boat? Do you bill the client for the time it takes to fix the IT issue (or IT inefficiency generally, like time taken to find a file in a convoluted system)? Or is that supposed to be our non-billable time?

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For things that just take me longer than I think they should (like locating a file or generating a document etc) but it’s normal for our firm, I bill it as part of the time needed to complete my task. If it’s something like a system/program crash, or me getting training, or time to fix my system after getting “upgrades” to my computer, or me making a mistake in a process that ends up taking a lot of extra time, I put that in nonbillable.

I do wish the firm had a specific billing code for nonbillable time spent on technology-related issues/problems, but no one’s been asking me my thoughts on billing codes LOL 😂

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We have a no Billables matter for IT issues but it’s not like anyone cares what you put in nonbillables...

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