New account manager here, facing challenges with a defensive and unresponsive client. My manager has also had issues with them. Any tips on turning this relationship around?

Job Opening

Job Title - Project Coordinator

Only W2 Candidates (No C2C)
Locations - Charlotte, NC; Minneapolis, MN; Des Moines, IA; Chandler, AZ; & Antonio, TX
Hybrid Model ( 3 days onsite & 2 days remote)

Industry - Banking / Finance ( Wells Fargo )

Is it common for HR to lie about a promotion or transfer to get you to stay through busy season?

Getting the growing suspicion that I was led on. Thinking of burning some bridges if that is the case.

The new junior on my team is from the South and refers to me as “Sir” and it’s making me feel all kinds of ways. How to proceed from here?

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It's officially client holiday season...
🌲😒

Manager asked me to give him formal upward feedback. Everyone in the firm hates him. Let loose the cannons or diplomacy?

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I have a Q that I worry is going to make me sound like a jerk, but want some opinions. I do strength training 2x/wk with a trainer who was assigned to me at a gym where I bought a pack of sessions. I don’t really consider myself “his” client bc the relationship is managed by the gym… but lately he keeps saying like “I can’t wait to see what my clients give me for Christmas” and I find it super awkward. I pay $150 per session for these workouts (cont’d in comments)…

Hi guys
Need help to choose between below 2 offers

1. Capgemini ( client : Yes bank ) CTC Offered :15 lpa
2. Agreeya ( client: accelya) CTC Offered: 17 lpa

YOE:5 yrs
Technology: Oracle PLSQL Developer

Have you ever yelled at your coworker in public?

*asking for someone else*
Hi lady fish,

I’ve been with Accenture for 10 years and am about to take maternal leave. I got an interesting conversation with HR yesterday about leaving Accenture after maternal leave, and the kicker is to join the client. I got a couple of questions for you guys:

One...did anyone leave Accenture right after maternal leave? If so, what happened? Did they have to pay back anything?

Cont.

FLORIDA: can an attorney accept services as payment from a client? (E.g: drafting a demand letter for a client in exchange for web design services)

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Has a client ever asked you to put your bank info for direct deposit on your invoice? I’m guessing this is my account number and routing number.

Do managers tend to make a scene while you put your papers?

Has anyone applied to jobs at a client before? Any independence issues or do you need to notify engagement team?

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I wanna see the Foo Fighters but I’m lame and don’t have anyone to go with 😭😭😭 I’m about to say screw it and go by myself.

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Please help with 11 likes. Thank you

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If buy the partners you work with regularly a holiday gift, how much do you spend? Usually I get baked goods or food items which you can’t tell the actual amount spent on. This year, though, I’d like to support local restaurants by encouraging people to order takeout—hence, giving gift cards.

How much is appropriate for a restaurant gift card from an associate to a partner?

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Question: after all is said and done, who is going to be considered the GOAT Mahomes or Brady…?

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Does anyone want 2016 APICS CSCP exam materials? Totally free, asking for the shipping cost tho. They haven’t been used, someone gave me their version and I used those to study

I am on bench from 1 nov 2022. I am PA.

Do we have Cab facility for NatWest Bangalore??

Is US accepting new L1A applications??

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When you sell a dedicated website for a special deal, do you give the CRM for free? Is vTiger CRM your advice? Otherwise, what are your most common recommendations about CRM?

I am not in account but would love to have a more comprehensive take away from meetings particularly client feedback verbalized. How do you account folks do it? Tips and tricks? Thank you!

When’s the best time to go client side? Wait till I get a promotion or try to switch sooner rather than later?

How long do you spend on monthly reporting for your clients?
My 3-person team spends about 15+ hours a month each writing monthly reports for our clients (99 small retainer clients). We’ve received feedback that they’re too complicated and the clients just want to know - are we on the right track, what action items are there, and what any next steps are in their strategy.
How do you simplify without losing value?

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How much are my fellow VP Account Directors out there making? Just trying to gauge if I am being paid fairly. Don’t forget to state market and YOE. I am making $135k, 10 years of experience and in Chicago.

Tired of hearing all the "account people suck” comments on this app. Get some new material creatives.

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Any thoughts on Laundry Service?

Right so here’s a bit of a dilemma I work to a much higher standard at home and it’s this high standard that means I’m in line for a promotion. I’ve grown so much and I feel really strong in my role I’m also busier than ever. The problem is we’re going back into the office and I don’t want to go in if it’s just going to be senior management in asking me to get them lunches for client meetings or fetch a glass of water and cutlery for meeting rooms. Definitely not ready to go back to that….

Hi everyone,

I'm going for a role for Account Director and have gone through the interviews with the head of accounts, BD as well as the ECD's. I received the following email at the end of the day:

"You are one of two candidates in the final round.

One thing we haven’t spoken about are your salary expectations. Could you have a think and let me know early next week as well as your employment status (residency permit)."

What would be the best way to answer this response? Appreciate the help

I got a promotion a year and 3 months ago, and got a pay raise 5 months ago. Could I still ask for a promotion to SAE if I have been supporting a team more as one? Promotions are hard to stab with.

What are key questions to ask a sitting account team during an interview to better assess how great or terrible their current clients and/or projects are?

For those of you in healthcare related account management, what is your healthcare background? I am clinical and getting ready to hire a higher level account manager. I am really biased toward people with clinical/in hospital experience because, quite frankly, healthcare is a different beast - lots of hand holding and change management. I don’t want to miss the right person because of my bias, so im wondering how many healthcare related AMs have healthcare/clinical experience… thanks in advance!

Sometimes it feels half my day is spent jumping through hoops to schedule and then reschedule meetings around senior managements’ calendars...only for them to be so late they miss the meeting anyways🙄

Any fishies in MPLS and willing to share AE salary expectations?

Is there such thing as a true account role at major branding agencies? Ex. Interbrand, Landor, Pentagram...Sounds like in many cases it’s actually just PM under a different name.

How often do scopes change? I thought it was normally on an annual basis with some exceptions but my CD is telling me they change constantly. Someone educate me…