New manager at a Big 4, but I’ve been a consulting manager for a while. An SC on the team said they “refuse” to report to me because I’m new. Our partner told me to get this SC in line and that I have his full support- but he apparently never told her I was coming to join the team to manage her😬. How do I set this SC straight without totally squashing her spirits? For context, she wants to take on more management role and be my “peer” but she’s a brand new SC...she’s not close to being ready.

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Radical candor - set the expectations very clear but at the same time, make her feel that she will be well taken care of if she does her part well. Usually whenever I take up a new team, I schedule 1:1 with everyone in first 2-3 days. During 1:1, I give my brief intro. This helps to take team in confidence. Also, without fail ask about their career aspirations and how they see you can help them in achieving those. In the first meeting, I am more of listener than talker, helps me understand what makes every team member tick

likesmart

Love this. Thanks!

I have worked with SCs who were ready to become managers. I acknowledge the fact that they are trying and clear talk to them about giving them more responsibility and trying to support and keep them incharge of stuff.

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Agreed with this - this has been my approach in the past. Not sure why this feels different, I have a feeling they told her she was running the show before they pulled me in🤦‍♀️

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Put her on a PIP.

likefunnyupliftingsmart

Oh ok yes I’ve witnessed that before

Assign her some weekend work and cc the partner 😉

likefunny

Pull an EY and tell her that’ she is trending close to joining your firms alumni network

funny

How do you know she’s not close to being ready if you’ve only met her?

likesmart

Thanks ACN. I have a hard time not sugar coating so that’s a good point. It’s funny- being in management for a while I don’t feel the need to run totally independent. I think a lot of our work has dependencies and I like to be in line with how other projects in the same client operate as well. She seems to think even collaboration is losing her autonomy. Assuming it’s just insecurity (which makes it a more difficult convo🙄)

likehelpful

Following.. want to see how you set her in line.! Witnessing a similar case with one of my acquaintances.

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Well on the flip side let me know how that plays out too! I usually can handle situations but this just feels sticky. I definitely want the SC to stay motivated so it’ll be an art not to take the wind out of her sails

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You sound to be on a high horse to “set her straight” if context of your role was not communicated. Have humility because that’s a miss for experienced management. You also can’t determine readiness with second or third hand accounts of her history and few interactions.

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Good luck.

Assert your dominance. Send her the D pic.










D = Deloitte

funny

She needs a good spanking 🍑 👋

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It’s not smart for her to make enemies in Big Four for no reason...she realized she needs you to advocate for her to be M right...

Fire her entitled ass.

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