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As a long time people manager, I actually greatly appreciate when my directs feel comfortable enough to share their personal issues with me. I don't try to give them therapy and solve all the problems but I can tell they feel appreciated and heard which makes for a better working environment and builds trust with me. It also gives me insight when work-related challenges arise so I can better attribute their challenges like being unresponsive or distracted.
My suggestion is to nurture the comfort they feel with you with sharing but draw the line to keep it professional.
Well-said! But the OP seems to be not open with doing such things personally within family itself. Not sure how much interested she will be to do it professionally.
The years I have spent in management I have learned not to involve myself in outside issues amongst my associates. I will listen to them, but only for a few minutes and if I believe that they will not be able to do their job function I will let them go home or send them to human resources. My job as their leader is get them to perform at their best, and for them to go home without any injuries. We want to always show compassion and emphasize with them but we all have issues and can't spend our day listening to everyone else who has issues. My best advice give them a few minutes of your time, emphasize with them and if you can't fix their problems let them know you are there but we all have a job to do. Don't get involved it doesn't make you a better leader.