What are your client follow-up/communication policies or practices? I’m hearing more and more that clients don’t like the long periods of time with little to no contact. From my perspective, since I bill for my time, unless I have an update or need something, I don’t initiate a call. Also, clients hold on to important info and don’t initiate a call cause they’re waiting for me to communicate with them.

like
Posting as :
works at
You are currently posting as works at

Have you ever been through a divorce? It can be agonizing waiting for it to wrap up. I follow-up with all clients on a regular basis. I don't think it is absurd to send a quick check in email so clients are aware you are there for them. It also depends on the client and case status. If I don't want to followup because nothing is happening for a while, I will tell the client that I'm not following up because (they are trying to settle on their own, no court hearings coming up, waiting on other party) and I'm saving them money but they should let me know immediately if they need help or if the situation changes. I charge .1 for these stupid follow-up emails but clients don't tend to complain (and i may write them off if legitimately nothing is going on, but for clients sucky at communicating the charges stay).

like

To me, Follow-up is part of keeping the clients happy. We hear at state bar ethics meetings year after year that one of the biggest complaints by clients to the state bar is that Clients don’t hear from their attorneys, and they feel abandoned. We like to use a quick check in email, even if we bill .1 no charge, such as, “Just letting you know we will be sending a subpoena to ex employer for records this week — if you want to chat about that give me a call.” Those who are “hand holders” with money to burn will call you back for an update and will feel loved. Those who don’t need the extra contact will still appreciate the knowledge and will not be surprised when the actual discovery is seen on the bill at the end of the month. Win/win.

like

I've been told that I'm to look at every file I have at least every thirty days. Also the chief reason I want to quit. The neediness if off the charts.

like

Honestly, I think that is best practice for any case load, regardless of practice area. Family law is just a bit of added difficulty since you can be dealing with unsophisticated clients with heightened emotions.

like

Every call is memorialized in an email, and every client gets a phone call and update letter at least once a month.

like

Clients do consistently complain about lack of communication with attorneys which ramps up anxiety. For active cases a quick cut
and paste email sent by your admin assistant could do a world of good. Update: I am waiting for _______, and will update you upon receipt. Please update me if any new relevant information arises.

Related Posts

"You're great, but just a little too much personality to work on this client." Welp... 👋

likefunnyhelpful

Been 3 months since I joined Luxoft and I am assigned to a backward DXC project. The lead is oppressive and bossy. There is no work-life balance and 9:30 hours of work is not enough for them. My probation period is going to end soon. Should I inform my Luxoft manager and tell him to change my project right now ? Or shall I wait for him to end my probation period ?
DXC Technology Luxoft

like
like

Any success using traditional sales methodology to grow organic business with a large client? For example email marketing for a more mass approach— to showcase recent work /capabilities (Cont’d...)

like

Iam 5 month pregnant , thinking to get release from project due to health issue and taking maternity leave from april 1st, at this situation can I be in bench for 3 months and go in maternity leave ? Will this affect my job in Accenture? Will the organization allow to be in bench for 3 months? If iam in bench during maternity leave will i get variable pay

AITA. I was hired in 2019 by an individual to handle her wrongful termination case on an hourly fee basis. I usually work on contingency but this client made about 35k/yr and found a new job for less money right after she was fired. After paying around 17k in attorney’s fees she runs out of money and pays me 500 every few months but even that eventually stops. We end up winning a jury trial and appeal. My fees are more than the judgement. AITA for taking the full judgement to cover my fees?

like

Hi Fishers,

Wanted a small help,
I recently got an offer from Telstra but in the Offer Letter its written- I am pleased to confirm your new offer of employment with Telstra Global Business Services LLP., an entity within the Telstra Group.

So does it mean that Telstra Services will be providing service to some other client or it provides services to its own product?

like

How is the data practice team at coforge. They told client is an insurance company.
Can anyone share more . about it.

Hi folks,

Need to get some info regarding an onsite opportunity.
I am with TCS for 1.5 years and with 9years+ exp I am having a CTC of 18 lacs.
Now there is an opportunity of Onsite to Sweden is building up for the project.
Here are my queries!!!

How much as package should I expect in Sweden?
What is the average cost of living in Sweden and how much is required for a normal living life as a single and with family?

Planning to take my daughter 2.5 years and wife there once settled in.

like

Hey guys, so I am currently a business project coordinator. I am looking for new endeavors due to management changes. Have my MBA in project management, however still young and lack the required experiences. Having a hard time landing interviews, what should I be searching to apply for? Does anyone have any referrals or tips for someone just starting out? Anything helps, thanks!

like

What's the procedure of changing the project which I don't like right now I am in probation is there any possibility to changing the project

like

Hi anyone working on EY LLP with
Location: Bangalore
Service line: Technology consulting
Client: popular Laptop manufacturer (D)
Please comment if you are working for same, need to check before my joining.

like

Hi Folks!
What if one is not able to perform or deliver in a project with huge expectations ? How is it handled?

like

Anyone hiring for a Cybersecurity Project Manager , IAM Manager, Technical Product Manger or IT Project Manager? FT, Contract , Temp or PT roles

like

i have one question guys, before visa stamping can we change petition's client? means if infosys has applied for my petition for client A will that petition will be valid for client B ?? or whole petition needs to be applied??

like

My client: “We need to be the most data-savvy company in the space, we need data-driven decisions at the heart of everything we do.”

My Scope: A single analyst living on the poverty line.

likefunny

Those who practice in wills & estates... if wills client dies and someone requests their file because estate is in litigation, what do you charge for reviewing the file and making copies? Contd

like

Any project for technical analyst ( msbi, ssis, power Bi) ?

like

Is work ever not stressful? I’m stressed from working a lot/lack of predictability on my current project, and when I was on a sham project that only required maybe 2 hrs/day, I was stressed that there wasn’t enough to do and we would get “found out” or fired eventually. I’ve been stressed having to pretend to work, and I’ve been stressed having too much work. Lastly, I’m always stressed no matter what the project because I never fully understand the work, subject area or the solutions.

like

More Posts

Hello guys!
Does anyone have an idea about the time it takes to process work visa for Montreal, Canada?

like

Sooooo.....if somehow the unfathomable and ridiculous occurs and DC becomes the 51st state, we’ll have two Washington’s. Can’t have that, so one will need a new name. Care to share any possibilities? 🤮🤮🤮

likefunny

Has anyone exited into a CVS Health Lead Analytics role or interviewed for a CVS analytics position? Trying to figure out if it is the right fit for me and would appreciate any insight on work, salary, and satisfaction.

like

Hi all,
Recently gone through ICICI bank debt manager DSMG interview, HR told will provide non industry matching hike because my last switch was just 6 months ago. What should be the expected CTC? Currently working as collection manager at HDB financial services Ltd, CTC-5.1, Work exp-4.9Y.

Trying to transition into an experimental marketing/brand activation event role but nothing seems to stick how can I get into this industry? I’m still entry level currently right now I work in media planning and on the side I write articles for an online magazine surrounding things to do in NYC. I also work on the marketing for a small start up where I throw events. Every interview I go to says I need more experience how can I break into this industry?

like

Anyone feel as if it’s hard to stay with a company when you’re the only one of color? (&young) I’ve work for 3 companies in past 5 years and have yet to make meaningful colleague relationships. I just do not relate to the conversation and just find it hard to picture myself being a long-term employee. I’ve had better relationships when working at wal-mart when I was in college. I feel it takes away some of the joy of having to go to work.

like

Hi colleagues! Any of you working for Boston Consulting Group that can give me more insights on smartworking policy for Admins based in Europe? How many days remote per week? Thank you so much!

like

i'm looking into getting an american express credit card.. this will be my first credit card, i do a lot of driving and traveling what would be the best one to get?

like

Me: What's that scraping sound? Cabbie: I think it's my front wheel. The brakes are really due. HAPPY MONDAY

like

Experienced hire. At D for 10 months. Strong and consistent performance feedback. Utilization and PRD boxes checked. SM suggested early promotion. Is this a real possibility? Or a ploy to...

like

Does BCW not allow conservatives to be employed at this company? I’m sitting through another meeting where we are highlighting amazing women and it is so politicized I am completely offended. AOC, Biden, Ilhan, Hilary... I mean at try to be inclusive when speaking of diversity. You can’t name a single female in the Conservative party throughout history?

like
likehelpful

CFA or CAIA?

Hi fishes.
In a situation where my L4 and L5 are being toxic to me and is getting me into depression. How can I fight this and which forum to complain?

like

Is there any way to get a Singapore (+65) SIM card and phone number outside of SG?

I’m looking for a recruiter in Minneapolis.

Hey, I am an art director who just graduated from Miami ad school. And I am looking for new opportunities. Please hit me up if you have any vacancies.
Thank you :)

like

Hello All,

Can anyone refer me for a job opening at wipro?


Thanks in advance. 😊

like

Hello,

Recently I completed my MBA in IB and IT, and got placed in a ed.tech company through college placement and working as a sales manager. But I am looking for a switch to business analyst role is there anyone who can help in getting a suitable role.

Thank you

like

Additional Posts in Family Law

Any Clark County lawyers? I have a procedural question about filing for a UCCJEA conference.

like

Does anyone know of a 2 page standard form affidavit from social security... Client’s ex husband hasn’t paid support and disappeared to U.K. Would like to get his social security check... please let me know if this is something you’ve heard of.

like

How many clients a month do you retain and what percentage of consults engage you? Any tips for increasing these numbers?

like

18 months into a pandemic, I’m really feeling like there needs to be 24 hours—one day— where if you have a license to practice law, you’re prohibited from helping anyone. Hashtag Nero is burnt out and wanna fiddle.

like

How much would you pay per hour to have an attorney draft motions and briefs?

How long does it take to draft affidavit in lieu of direct?? Tips welcome....

like

If your client hired a life coach/consultant to help them through a family law matter, what would you want them to focus on and what’s hands off?

like

What are your best practices for marketing and bringing in new clients?

like

Any New York attorneys come across any interesting or helpful case law lately? Reading a recent update, there was a decision that said where a parent uses a temporary order of legal and physical custody to exclude the other parent, it's within the Court's rights (with other factors) to interpret that as an inability to coparent and award custody to the prior non-custodial parent. Share away!

like
like

Huge long shot, but has anyone heard of, or worked for, Bank Rifkin in Birmingham Michigan? I have an interview for an associate position coming up and don't know much about them aside from their website.

like

Has your firm gone paperless? How did your firm transition to paperless (or mostly paperless)?

like

Does anyone sometimes just want to shake their clients??? It's not my fault you decided to have kids with an asshole, please don't scream at me when you can't kick them out of your life because they're mean to you.

likefunny

What’s something your clients wish they would have known before filing for divorce?

like

Does anyone do welcome gifts at the beginning of client engagements and/or goodbye/congratulation gifts when a matter concludes? If so, what do you give away?

like

Do you think it's easier to date other people in law vs trying to date outside of it? I went on a date last week and it went great, but I got a message from him today saying he didn't really think I had the time for a real relationship. My work is important to me and I don't get why that's a turn off for some guys...anyways help! How do I meet someone who gets it?

like