Related Posts
What's a guilty pleasure you indulge in at work?
More Posts
9/30 milestone - just 2 more days... 🙏🙏🙏
What inspired you to join this industry?
Additional Posts in Healthcare Administrators/Healthcare Leadership
Patient experience consultants? Are your here?
Anyone know of good apps for posting prn work?
New to Fishbowl?
Download the Fishbowl app to
unlock all discussions on Fishbowl.
unlock all discussions on Fishbowl.



Coach
Like any other communication problem, the first step is to interview separately the employee who has been complained about, and the employees who have been doing the complaining. If there is a vendetta ongoing, it will probably reveal itself through the separate interviews. If, at that point, you realize there is merit for your concerns about a vendetta, then that is the time to get HR involved. I say that grudgingly as I don't think most HR units care about this kind of "petty" behavior and will often interfere just long enough to stoke the complainers into moving their campaign into higher gear.
Leave it alone, teams do not get evaluated and receive salary increases and bonuses in concert with each other, it is handled on a case by case basis. If the person is not meeting expectations, talk to them and coach/counsel them; and if that does not work, then take the necessary steps in remediation. Other people should not factor into their performance unless there is an issue worthy of being documented or physical/sexual/verbal abuse that can be proven. HR will get messy with hearsay, that option is a slippery slope. Good luck.
If you’re the administrator in charge then this is your job to handle not HR’s. They don’t have time to handle your inter office petty adult-children behaviors.
I do NOT take someone’s box of problems that they haven’t first tried to address themselves. If an employee has a complaint about someone then that person needs to go speak with the employee directly about it to come to some understanding.
If they can’t get it worked out then you all could have a meeting all together to discuss, but still I don’t know what they want you to do? You can facilitate them working it out and offer possible solutions but everyone ultimately just needs to figure it out and do their jobs.
If you absolutely have to do individual interviews or 1:1’s or whatever then so be it but I really try to avoid wasting my time with the interpersonal dynamic issues. You can’t make everyone like each other or even get along for that matter, it’s also not your job to do so. It’s your job to make sure the work is getting done and business is flowing. If some people just need to minimize their direct interactions then sometimes you just have to let that be the solution.
I would document everything and let your HR manage it. As the manager, it's your responsibility for escalating any concerns. HR will do their job with investigating the matter if it's true or not.