As an office coordinator I have seen other people in the same role as me make the same mistakes over and over. Do you trust in management that they are working on improving people's performance and holding them accountable? It just feels so unjust to me when I work hard but have to deal with this all the time.

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That is the most common complaint in healthcare in an office setting. This is why I did some secret inspections and consulting. I go in as a pt and evaluate. Then meet with management and create an action plan to tighten up violations, improve service and work flow creating improvements in performance and satisfaction both in internal and external relationships.

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That's amazing!!! I want your job!

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I hear you; it’s frustrating when others repeatedly make mistakes without apparent accountability. Ideally, management should address performance issues, but sometimes it’s not visible to everyone. Communicating your concerns professionally might help them see the impact on your role and the team.

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