For the virtual law firm, are you making it a point or putting in the effort to meet with your clients in person? I feel like I’m not doing enough to cultivate relationships with my clients on one hand but then feel like I’m too busy to even do things outside of work.

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If preparation is needed for a hearing, deposition, or mediation, I always offer Zoom or an in-person meeting as options. I’ve found my clients are just as busy as I am, so, absent an emergency, it’s an inconvenience to meet in-person with all this technology available. I just try extra hard to get my clients to discuss their hobbies and weekend plans when I speak with them so they understand that I do care about more than just their case.

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Occasional zoom meetings is fine. If client is happy, I wouldn’t worry about it. They probably don’t want to take the time either and might see a forced in person meeting literally only for face time as a hassle and annoyance. I don’t bother.

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