Had two flights, booked with CSR points, overseas in April, one on Singapore air; after that was cancelled by Singapore Air I booked another flight on Lufthansa. Numerous attempts to contact CSR and

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Was met with “we are experiencing higher than normal call volume, goodbye.” Get an email this morning saying they’re giving me airline credit for the cancelled flights instead of my points back?? Is there any way to refute this and get my points instead of airline credit?

Did you ever hear back? Got the same “airline travel credit” email for a flight booked with points, no idea how to redeem.

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