Hi everyone,

So I randomly get a prospect meeting invite from an AE for this coming Monday which was also accompanied by a slack message saying “it’s urgent”.

Me to AE “ what makes this urgent”
AE says “They said they can sign in two weeks”

🤨

There’s been no information on pain, impact or the prospect’s goals.

How do you deal with these types of “urgent requests”?

likefunny
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1. It's not urgent. Maybe emergent, but almost never urgent.
2. This is one of the many times when the client will try to dictate the solution when they don't even know the problem.
3. They expect you to be able to submit a proposal by last week.
4. Stay away from giving shit away, like extending trial licenses, or toss in some free services "to get things started".
5. Still not urgent

And if you can, find out what happened to the last company they worked with. I've had a sales exec tell me that the last guys who tried just walked off, only to find out that they were justified in exercising their exit clause from the MSA.

like

Does he know Monday is a federal holiday..

Not in the UK 😅

You need support from your leadership to require certain pieces of information to be knows before you or a solutions colleague becomes involved.

If an AE gets happy ears and hears "we can sign in two weeks," no one knows if that is true. Are you the solution/vendor of choice? Are you in their budget? Does the AE know about the prospects buying process (procurement, legal, infosec, etc.)

Let's say the timing is two weeks, the AE will be minimized and lowballed to fit this in at the (assuming your organization or the prospect is on the Salesforce calendar) end of month/quarter/year.

And if they're sold before a solutions person is involved, maybe a solutions meeting is not needed!

Did you get involved, OP? What was the result?

So let's define the prospect meeting invite. Is it discovery or a demo if the latter push back as hard as you can. If the AE cannot give you the pain of the need to sign in two weeks something is not right! I don't know when you wrote this but in today's unsettled economy I think everyone (i.e., our prospect's) are rethinking strategy it doesn't matter what vertical you are focused on.

You are the one who is ultimately held accountable for "selling" the solution and if you have no information and the Account Executive is pushing this hard. Time to escalate it to senior management.

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