How do you approach an influential community member who frequently breaks the group's rules on posting/commenting?

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I hold them to the same standards as everyone else. I have them a warning and if it proceeds then they are blocked from making post for a set amount of time

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Agreed. I've even had cases where I had to actually block influencer because they think that they are above the community guidelines

You have to discipline them like everyone else. if you allow them to break the rules then they will set a bad example for others to do the same

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That's what I was thinking. I'm sure, like most others, confrontation isn't my favorite part of my job. So it's tough but necessary sometimes...

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Looking to create a survey to send out to our customers to get an idea of what kind of content they’d like to see from us. Any suggestions on high-value questions to ask?

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Nobody asked, but here I share the best 5 tools that will ease your job as a community manager:

👉 Canva
👉 Hootsuite
👉 Google Drive
👉 CapCut
👉Qoob Stories

Would you add or change something?

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What are some useful tools that you use to assist you in your management?

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