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I would contact them ASAP to get a sense of their timeline and then consistently follow up until you see action. I had a hard time applying for SAVE and had to call them consistently until they figured out why my account was messed up. I get the sense they kick issues around and if you’re not calling then they don’t care. Good luck!
Also, report back what you find out! It would help a lot of people in the same boat. TiA.
I wondered if anyone has escalated your concerns to the Student Aid Ombudsman for help or assistance! Senator Chuck Schumer was supposed to be going after Mohela because of all of the complaints!