I have two containers that have been stuck at port waiting on rail for over 2 months. Advice for convincing customers that I’m not secretly hoarding their items?

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I send them screenshot of tracking page when I send an update

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I usually send customers links to the port congestion issues. I always snip my email conversations with the ports/rail directly to the customer so they see I am not lying about anything. Usually they calm down after that, if they don’t; a phone call with customer helps.

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Like everything else, the supply chain is still messed up.

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Send them a report and remind them that the system is doing the best it can right now. I get the frustration, but people really need to be more understanding about the current global situation. We're all dealing with this together

Screenshot of tracker/portal with time stamp, as well as any insight on escalations you have attempted to get the container moving. As a customer, you want to be re-assured attempts are being made to expedite even if they aren’t fruitful.

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