To cancel a charge on the credit card because you did not get what was promised by the vendor: 1) should you outright decline the charge or 2) call it out as did not get what was purchased?

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First you need to make a genuine effort to return the item or seek a refund from the vendor. You will need that documentation when you make the claim to you cc company. Then you file a disputed charge claim with the cc company. Most cc’s have an option in the app, otherwise the website or customer service number.

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I dispute the charges with credit card company

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