I’m currently a senior software engineer (2 yoe) and want to make a switch into a more customer facing role. Think solutions engineer/architect. How would someone go about this? Difficult for me to get direct customer experience in my current role and most of the SE/SA roles require it. Just work on people skills/selling?

likefunnysmart
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Senior SWE is only 2 YOE now? Lol what.

likefunnyhelpful

"I’m currently a senior software engineer (2 yoe) " ... I'm sorry to tell you but 2yoe you are barely a Junior...

likehelpful

One challenge that engineers have when becoming SA/SE/SCs is changing the way you think (myself included)…… you have to think less about the features and functions, and more about the impact the software has, and reword your resume accordingly. For instance, when talking about a project you worked on, position it using the value it delivered.
Next put yourself in public speaking situations, do an acting class, or volunteer to do a team presentation or something, presenting and controlling a room is an art, practice practice practice….
Most importantly if there are suitable roles available within your current company, make your career goals known and formalise a plan to get you the skills/exposure you need so that when a role is available you will be ready and waiting

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Excellent advice.

Talk to your manager and/or other managers in your company. At least make yourself known to them. "Usually" they would hire within the company if your desire and work ethic is seen as potentially worth investing in. Like someone else said, developing your soft skills is a must.

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Is there is any job vaccancy available there

If you have the technical skills, work on the soft skills. Usually the other way around is the harder part. Maybe you can try and highlight things you have done that would relate to a customer service scenario. Even if you do not have direct experience, there may be something you can show that was close to it.

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Senior with 2 yoe? You driving me nuts, man. You're either genius... or a liar.
P.S. Work on soft skills if you're going to work with people.

likehelpful

Hey, I am about to start a new job as a Solution Engineer, switching from Software Engineer.

Really pumped because I miss client interaction, I had just grown tired of coding all day and after hours. But I don’t want to lose touch of coding or tech innovations, that is another reason I feel this provides a good balance.

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Can I DM?

A big part of Solutions Engineering/Consulting is value selling and storytelling. Think through this with your current software, then record yourself delivering mock demos. To get your foot in the door, you could include a link to that in a cover letter when applying.

If you can do some type of consulting work outside of your existing job, that would be a great way to show customer-facing experience. Some entry-level SE roles might forgo the need for customer-facing experience if you crush the interview, but you likely will have to take a step back in terms of pay to land the first job.

I'm looking to make the opposite move. I've been in Solutions Engineering/Consulting for 7+ years and want to move into Integration Engineering. I'm working on getting some certifications to show I can make the transition.

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I used to work as pre-sales/solution consultant in a Marketing Automation Company. Speaking from experience if your end client are very technical or the key decision makers are from technical departments, then your engineer bg can be a good advantage, so you just need to build more on your soft skill and people-reading techniques. But if your clients mostly come from business or the business departments have a louder voice in the company, then you better learn how their business work as well, because the most common question you'll be getting would be "how can your product/service help me business grow". To be honest for solution engineer/architect role, solution always come before engineer or architect, so I'm not sure if 2 yrs experience is really enough for you to come up with the solution that solves the end users' problem, of course, never be afraid to try! All the best!

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Definitely take it upon yourself to talk to people at your current company about hiring for these positions. If you don't already have extremely strong interpersonal skills, I would work on that and making that impression upon people in your current role. I would speak to your boss as soon as possible and work towards this together. It's an exciting transition!

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Sadly the role doesn’t really exist at my company as we are only building in-house software. But those are great tips!

Work 10 more years in more challenging positions.

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Another perspective is can you handle the negatives of the job? You may spend days working on a proposal only to have the customer say "yeah, we are not using you guys anymore".

Hopefully, nobody in your organization will want to put you into a role that you don't like.

As suggested already, having experience in the field helps. If you have been through some ups and downs with customers... you can confidently tell your work "yes, it sucks I have been through it.. but its worth it, if only 1 in 4 projects is a major success"

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We probably need to work on our wording and communication. I stopped reading past the first sentence. That’ll go a long way when working with customers.

funny

I am in a similar kind of situation, want to switch to Solutions architect and lead level roles, lets connect so that we can help each other move to these roles.

Sounds like a plan. Feel free to DM!

SA is more sales type of work. I think you need to take a pay cut. It might be easier to lose a job like that

Is there a Business Analyst or Product Manager role at your work that you can look into transitioning to?

If you emphasize customer-facing skills, build relevant experience in your current role, and prepare through networking and continuous learning, you will be able to make a successful transition. Consistent effort is the most important key! 😊

I'm just curious. what makes you decide to want to transition? I'm actually trying to do the opposite. my main gripe with solutions engineering is that I'm too tied to company's specific products. I feel like if something happens to my job, all of the product knowledge will go to waste. but with software developer, I can continue to hone my skills on specific technologies. I'd love to chat more if you want to bounce ideas.

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