I’m interviewing at a consulting firm (currently Digital Agency) & given the following theme for a short presentation:

“Opportunities for transformation in XX industry, through changes in customer touchpoints”

If anyone has good ideas for the following, I would be fascinated to know!
1. which industry to talk about
2. change imperative logic
(whether the opportunity exists BECAUSE of shifts/gaps in customer expectations, or if customer touchpoints ARE the opportunity itself)

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