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Always remember; The customer doesn't know what you know, someone did the same thing to them, sooner you get them to kindly * *** the faster you get back to zen :)
Previously being a manager for years really honed my skills at this. I don’t even know how I got to where I am. I guess it helps that I’m generally a very empathic and understanding person with probably *too* much patience, but I’ll admit that’s just when I’m dealing with them, not after the fact when I’m complaining to my coworkers, lol.
I had someone come in the other day who was in our disgustingly store for a good hour. Came up to the register absolutely miserable. She was rather cranky, especially about how hot the store was, and she let it be known, but she didn’t get mad at me over it or anything. I’m fine with that kind of thing. Totally fair.
You are right people have no right to take it out on employees if a place of business is hot.How does this person thinks the employees feel about being stuck in a hot building for 5 hours or more? I’m guessing not many care as I found out since recently our store was without ac for close to a month.Customers yelling at us like we broke it.My response to most is how do you think we feel working in this? Some were shocked by my straight forward comment but it’s the truth it was unbearable in the store but we didn’t take it out on others.
Rising Star
Take breaks when you need them especially after confrontational situations.