Many companies rely heavily on "metrics," so customer satisfaction is the main contributor. How often do you access kudos calls or positive reviews left by a customer?

Any good opportunities in Denver/Boulder area for an ACD with a digital design background?

Hello all. My company just went through an acquisition and the company did some restructuring of job titles. When they did this we were all advised the company would be making sure our jobs pay aligned with the national average.
My issue with this is my job title went from a Technical Support Supervisor to a Customer Success Team Lead. I have voiced my concerns with management but have been advised job titles are semantics. In my eyes this is a demotion, and will affect how much my job is worth.

Have you ever taken a career slow down? I am feeling burnt out from COVID and the incremental responsibilities thrown my way over the last 5+ years. I feel like my health has deteriorated. I like my company, but I want to do less. I don’t need to be a HR Director, CHRO, etc. With a career slowdown, I am prepared for a lower compensation and would want decent benefits. Any lessons learned or success stories about career slowdowns?

What do you do when when someone at the top of your firm says something bigoted and you don’t call them out immediately?

What's going on today? I thought stonks only go up?

Pharmacist

Hi all!

I'm a UK pharmacist hoping to qualify and work in the US. Is it still worth doing or any tips in general? I've read on Reddit there's a surplus of Pharmacists in the US. What are your views on that?

Thanks!

What is the pay for a Operating room RN with 10 years experience in Austin, Texas?

Any Knowledge Attorneys or Professional Support Attorneys out there? Or know any? Wondering if it would be a good life choice. (I like the sound of it from the little I’ve found.)

Has anyone used RocketBlocks for improving their chart interpretation skills? If so, do you recommend it?

When a company asks us to provide the offer letter we are already having , is it fine to provide it to them as it is confidential.

I’m looking into exiting consulting and moving into product management. Picked up a few books to read. Would a PM certification provide a lot of value? Any other tips are appreciated! Thank you.

Hi all. I’m looking into potentially transitioning to PE with a background in Finance Transformation consulting @KPMG of 4yrs. Do I stand a chance? Any advice on how to best approach this would be super helpful, thanks.

Anyone take the CIPM recently? How was it?

Is there anything that we can do at the individual level to help improve the public perception of our profession?

Hi Fishes,

How is KPMG digital lighthouse in terms of WLB and career growth? What are the perks of joining KPMG India?

Please give some advice as I have an offer from PWC India as well.

My adderall is not working at all today. I can’t get motivated and stay on task even though I have so much work to get done!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Hi fishes, do you get paid by the hour or receive a salary?

What are your tips for publicly responding to negative reviews?

Any suggestions for how to find a fully remote customer support job?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Tell me a feel-good story from work that will restore my faith in humanity.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Are you worried about how quickly AI support is growing?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

How to stop customer service from ruining your day?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.