Mohela has been processing my IDR application since August 2023. I was initially told it would take 2-3 weeks to process my application, and now it’s been 5 months. I checked FSA today and it said that my loan servicer finished processing my IDR app, but the Mohela site says it’s still in progress. Mohela even has my payments set to resume on a ridiculous payment plan this month that I can’t afford. I tried reaching out several times, but I can’t get a response from Mohela. Any advice?

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Keep calling until you get someone! (Tuesday mornings they say are best?!) When you do get on there explain your situation and see if they Will look at it with a supervisor! There’s also a Omsbudsmen group to intercede and help with complaints! I think all of that is listed at the bottom of those Important Account Information BS statements they send us! A lot of my frustration is how they are dealing with all of this and how unacceptable it is! Plus, I kept hearing they were going to accept times of forbearance as well and I thought I was at the end of my 120 payments but because of not accepting forbearance months, I am still needing 5 months! Plus, I do know some people are reporting them to Consumer abuse organizations! I’d like to think that the govt. agencies would be upset with how we are being treated but I guess we are just votes to them! I just wonder if a bunch of us signed a petition on change.org urging them to look into all of this garbage treatment we are receiving! Plus, if you do get through to talk to a human, you get different responses depending on how long they have been there! Best wishes to you! Keep fighting!

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I appreciate your response, and I feel your pain. It truly does feel like there’s no hope in sight - the least they could do is make sure we can actually make payments …

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