My biggest hurdle is trying to figure out what the problem is. Some customers don't understand what is wrong exactly. Others are too anxious to explain the issues coherently. Any tips on how to approach this?

Welcome to Business Analyst pune group.

I’m trying to hop on the busy season train. But today I have literally laid beside my laptop to wiggle my mouse and keep my status green. I’m just not ready for this mentally yet. I know it’s bad.

Interviewing for an SE position and have my final demo in a few weeks. Any trailhead modules I should check out to get more prepared/confident? Thank you in advance!

Coforge or IRIS for same package and same profile?

Hey all, I left four shirts in the wardrobe of my room in a Sheraton. They’re saying they are not in lost and found but I am 100% sure they were in the room. One of the shirts has sentimental value...

Do you think the US will issue a 100% travel ban (aka nobody can come in or get out) similar to some other countries? When and how long?

What are tips/recommendations for a FET (frozen embryo transfer)? Any tests that you recommend should be performed? Any “home remedies” that should be applied? Some do/don’ts?

Has anyone tried any of the Kettle & Fire soups? They have a few keto soups, was wondering if they’re any good.

Pause. Breathe. Proceed.
⏸ 🌬 ▶️

What is the average Manager level ( Y1) category salary range in PwC India?

Keep those resolutions going 💪🏼

Hit me with your favorite green smoothie recipes

I’m so happy to say that after about 5 years of being here, I’m finally done with the exam!!! In a world full of internet trolls, it was so refreshing to be on this thread while we all cheered for each other and pushed each other to climb over our failures and discouragements. Thank you for all who have posted helpful comments, asked poignant questions and left their encouragement! If I can pass, you will pass! Best of luck everyone!

What’s the difference in responsibilities between Technical Product manager and Technical Project manager?

I work at a surety agency and we would like to branch out into P/C commercial lines. Anyone know anything for sale? Or where to look?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Do you ever get overwhelmed by the number of software programs you have to use at work?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Any suggestions for how to find a fully remote customer support job?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

What are your tips for publicly responding to negative reviews?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Managers, how do you help your customer support team avoid burnout?

Hi fishes, do you get paid by the hour or receive a salary?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Tell me a feel-good story from work that will restore my faith in humanity.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.