My brother (who doesn't fly much) has been stuck at ORD for 10 hours and counting... What can I do to help? Neither of us has status with united... Can I ask for compensation, a hotel room, something?

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Pro tip: call customer service while you're waiting in line. Get help from whichever takes you first. Did he get a hotel sorted out?

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It was weather. And I saw a bunch of folks on cots when I finally landed at OHare late last night so if he got a hotel at all that is pretty good luck. I would be shocked if you get reimbursed. This is summer flying in Chicago. Best advice I have is to take a deep breath, relax and be as nice as possible with everyone (getting frustrated or angry will not get you anywhere). Be creative - if he cannot get out on a direct flight to his original destination, is there a connection? Or can he fly to a different city that is close by and rent a car for the remainder?

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Try and get him on the next flight tomorrow before they all fill up... Tough to thing about now but he might not be even able to get back tomorrow unless he's quick

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Thanks I'll try! Should we call or try waiting in line at customer service there? Sorry I don't travel much and this is stressful, their plane took off and came back again to the gate....

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If the delay is weather related it's more difficult to get the airline to provide compensation? Did they provide a reason for the delay?

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Credit card* fml

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Also, they're saying all hotels are booked near the airport... Can anyone recommend one further afield?

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They were ridiculously unhelpful so I just booked him a room at the Hilton nearby, it's been ten hours and he never even got a meal voucher so they better reimburse me haha

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❄️

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What crest card did you use to buy the tickets? Many travel cards offer trip disturbance or cancellation refunts

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Refunds

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Yeah weather related incidents means no liability for the airline

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In recent weeks I feel that United for sure is going to dogs....they are not able to manage anything ..last night the they canceled my flight 10 mins before departure ! Thankfully my status got me to another one but poor Non status folks were in panic ...hope they all made it out ..

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I live 20 min from O'Hare, he could have crashed on my couch

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Thanks for all the replies guys! He's a teenager and very shy or I wouldn't have been in stressed big sister mode, your replies were really helpful. They're reimbursing hotel. Also that's sweet of you bcg 1 I'll hit you up next time united abandons us to the winds again hahaha

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