My company is looking to reintroduce a "three strikes and you're out" approach to dissuade the volume of repeat and serial complainers that we encounter (where evidence of the issue cannot be provided or if we have info to suggest the customer may otherwise be lying). Any suggestions on processes or strategies we could implement?

Considering going into Finance Technology roles within big4. I have have >3 years background from deloitte doing Tax Technology. Can anyone speak to these finance technology role &/or give referral?
PS left deloitte about a year ago and have done finance related work for <1 year

Guys how much is expected pay in Capgemini for BI consultant Role for 8yrs exp..n how is Job Security n work culture with Onsite opportunities in Capgemini?

Publicis Sapient - 22.7 lpa CTC, 20.5 fixed - SAL1
TIAA - 17.5 fixed, But HR is very rigid it seems to negotiate.
Both for Mumbai location
Can you please suggest which one should i join?
6.5yoe

How many rounds of interview happen for Technical Account Manager in Amazon?

Anyone who has started up a side hustle whilst working in consulting - is it generally a good idea to let your employer know or will they make your life difficult/try to push you out if they know?

(Context - I need the extra income to have a shot at affording grad school, I work for a small boutique, job contract was ambiguous on the issue. Side hustle is selling stuff I make as a hobby on Amazon)

Thanks!

6 PM- This bowl will be lit 🔥

More lit than ever!!

If there were no practical obstacles whatsoever, what area(s) of law OTHER than your current practice area would you want to explore, and why?

I’ve been so specialized for so long I’m not even sure how to answer this question for myself. Once upon a time I was somewhat interested in tax but I’m worried that’s where fun goes to die. I kinda dig admin law, although that’s cheating a bit because I work with a federal agency.

Hi, I have more then 2 years experience in Excel all the advance formulas and stuff as Jr. Analyst & Data entry Operator, Currently working as Customer Service associate in Amazon (2.8 LPA). Recently I have learnt basic SQL, R & Tableau through Google Data Analytics Certificate. Can I switch whith these skil sets or I have to complete some projects or Lear python for that?

Any UK fish that took or was made redundant receive a bonus. If so please share details.

PwC is getting a lot of hate out there :(

*asking for someone else*
Hi lady fish,

I’ve been with Accenture for 10 years and am about to take maternal leave. I got an interesting conversation with HR yesterday about leaving Accenture after maternal leave, and the kicker is to join the client. I got a couple of questions for you guys:

One...did anyone leave Accenture right after maternal leave? If so, what happened? Did they have to pay back anything?

Cont.

I’m in SF but nervous to officially come out to my friends even though I’m sure they all know/assume anyway. :(

Anyone use the WHOOP strap? I created a team for traveling consultants - DM me your user name and I’ll add you to the team!

I have a great opportunity on the table that’s currently work remote with the end goal of returning to the office 1-2 times a week when it’s safe. However, after the past couple months, I don’t see myself returning to live in the big city. Has anyone requested to work fully/mostly remote with a new offer? How did it go? How did you request it so it seems beneficial? Thanks 🙏🏼

Job offers. Got an offer from Parker hannifin within 2 weeks of application. Still going through interview process with Rockwell automation, 3 interviews and over a month. Operation manager said I will be hearing from Hr soon on next steps. Leverage offer with Parker or take the job?

I have been giving interview from last 2 months and yet I haven't got a single offer and people here are getting multiple offers. Even if interview goes nice, I would get rejection mail.

I guess Luck matters a lot even if you perform well. There would be always someone who will do better than you.

I am getting demotivated, but have to continue trying hard.

I really wish luck could be on my side.

YOE- 6
CCTC- 8

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Creative ways to respond to customer concerns without sounding scripted?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Are you worried about how quickly AI support is growing?

Hiring managers, what do you look for as you’re going through resumes?

Tell me a feel-good story from work that will restore my faith in humanity.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

How have the skills needed for working in customer support changed over the past decade?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Hi fishes, do you get paid by the hour or receive a salary?

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?