Not a sizing contest.. I'm gold on AA with a first class ticket to MCO tonight. Our equipment is here and we're at boarding time when the sign changes to DFW and we're pushed another 1.5 hrs. Cont..

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"Equipment change" is airline standard phraseology. You can guess what "equipment" refers to.

If the delay wasn't weather, complain. They'll likely toss a few miles your way.

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Never seen the movie actually. It's an industry term which I would expect you to know being you're from Deloitte.

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You probably won't get much for a 1.5hr delay. If you missed a connection maybe but I wouldn't even bother calling in.

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Only real assholes can planes "equipment". You've watched catch me if you can one too many times

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Support folk at AA are pretty brutal -- status will not affect (EP confirmed).

You're better off not wasting your time.

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Generally AA won't give compensation until you actually land. Have had pushback but I have pushed back with flight facts (i.e., weather may be a delay factor but not the only cause, but customer service sees it as weather). Recommendation is call elite line when you land and ask for miles/e voucher and explain the situation

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Does anyone have any experience getting things from AA when they complain?

*experience/success

...

Call*

@P1, thank you. There was weather earlier although weather wasn't the cause of our delay. I'm sure it was all about getting passengers to another hub for connecting flights

@BCG1 copy that.

If only a few hours, likely 5k miles max. With 10-12 hour delays (re routes, overnight), have gotten $300

Try complaining anyways - you need to complain the same day and make it sound like you missed something really important. I complained about the same issue when it happened twice and got fewer miles when I complained the day after since the policy thought I hadn't been impacted as badly

You are AA Gold. There is like 6 other boarding groups before you. The damn AA credit card holders have priority over you. Complain all you want because AA values your business.

Disclaimer: I live in a Delta hub city.

You never know until you ask. I've gotten some surprising comps. But I'm CK

You miss out on 100% of the miles from customer service you don't ask for.

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