Pulse check before I say something rude. Simple car accident, 2 months treatment. 25k demand. I sent demand, w exhibits of every medical record and medical bill to the adjuster on 5/16. Yesterday (2 weeks+) i followed up politely asking if there was any update. The adjuster who has been rude, combative, and snarky at every turn- which I typically ignore and remain polite- replied “you sent this 2 weeks ago.” Is 2 weeks an insane time to follow up? She’s rude and I’m ready to snap back

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When I was doing auto cases I would typically give 30 days before following up. If you have a statute coming up and the matter is more urgent, I would indicate that in the letter so their expectations for timeline are set from the beginning

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Always put time limits on our demands, I'll extend depending on limits pressure or significant amount of bills or treatment to review, but 14 days on smaller demand like that is definitely not unreasonable

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It’s helpful to include dates by which the demand expires in demand letters. Puts added pressure to respond timely

Not too soon to follow up but I’m also not surprised they don’t have an answer for you yet. Especially it being summer. People are on vacation and slow to respond. Their response was unnecessarily catty.

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