So my midsize firm just decided to begin outsourcing. I had bad experiences when I worked at Big 4 a few years back and I feel like we are late to the game. Are there success stories out there?

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Plenty. Train your outsourced staff like you would local staff. If you don’t put in the time, you won’t be successful.

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Our offshore team is fantastic. I think we are the exception, not the rule.

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I had a better experience at the B4 with outsourcing when we had a dedicated team, with people we could actually email or IM. At a different B4, it went to a generic mailbox, and we never worked with the same person twice or didn't know if we did, and it was a shitshow. If their reviews/ratings are going to be at least partially driven by feedback from the US, great. If not, you'll get a lot of feedback shrugged off.

EY1 is right that you need to train the staff the same (or more) than your local staff on the technical stuff.

I personally think that US firms need to train their offshore staff of US cultural norms, particularly on it being okay to ask for help rather than pretending you understand, when/how to say you're overloaded (after determining what's normal), and treating colleagues who are different than you (gender, religion, etc.) with respect. The US makes faint attempts at this within the US, but my experience was that the team in India didn't get any sort of cross-cultural training, and some struggled as a result. Expecting people to drop their culture like they're taking off a jacket is a much bigger ask than a lot of Americans appreciate.

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Hi all,

What to choose from below:

LTI: 21.2 Fix + 10% variable (Role: Specialist: Software Engineer)
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Experience: 8.3 Years
Skill set: SharePoint, O365, Power Platform

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"Congratulations Mr. Smith, you are one of our top 50 guests!"
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